Customer Service, Chinese Speaker
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Job Description
Customer Service Representative supporting customers in English and Chinese remotely. Addressing inquiries, complaints, and processing orders while maintaining detailed records.
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
- Provide accurate and timely information regarding our products/services.
- Resolve customer complaints and concerns with a focus on customer satisfaction.
- Assist in processing orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary.
- Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
- Provide feedback to management regarding recurring customer issues or potential improvements in processes.
Requirements:
- Fluent in both English and Chinese (written and spoken).
- Proven customer service experience, preferably in a remote setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work independently in a remote environment.
- Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
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