Customer Service Representative II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative assisting internal and external customers with order entry. Providing customer support and maintaining accurate records of transactions and interactions.
Responsibilities:
- Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
- Maintain accurate customer and territory records, facility records, and document all customer interaction.
- Generate reports.
- Monitor scheduled shipment dates to ensure timely delivery.
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
- Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
- Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Requirements:
- High School Degree or equivalent
- Exceptional customer service and organizational skills
- Accuracy and strong attention to detail
- Effective verbal, written, and interpersonal communication skills
- General computer proficiency including knowledge of MS Office
- Associate’s Degree or equivalent combination of education and experience (preferred)
- Proficiency in SAP or related ERP (preferred)
Benefits:
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
Similar Jobs
Customer Service Advocate II
Customer Service Advocate providing prompt, accurate responses to customer inquiries and resolving issues effectively. Maintaining records and assisting with customer service improvements in a remote setting.
Customer Service Representative – Personal Lines
Client Relations Analyst providing support to customers for The Baldwin Group's insurance services. Engaging with clients on their inquiries while ensuring high-quality service and relationship management.
Licensed Client Support Specialist – Personal Lines
Client Relations Analyst assisting advisors in analyzing client data and creating risk management solutions. In fast-paced insurance firm, handling documentation and client service tasks.
Customer Service Advocate II
Customer Service Advocate providing prompt responses to customer inquiries with a focus on effective relations. Resolving issues and maintaining departmental standards as part of a remote role.
Operations Support Representative
Operations Support Representative monitoring and facilitating radiology workflow for client support in a remote capacity. Handling a high volume of calls with a focus on patient care and communication.
Customer Support Specialist
Support Specialist providing quality software support and solutions for SureCost's users in a remote environment. Engage with end users and enhance their experience with our software applications.
Customer Service Representative – Commercial Products
Customer Service Representative for Medica's health plans, resolving member inquiries via telephone. Handling claims, enrollment, and billing with a focus on exceptional service.
Customer Service Representative – Government Products
Customer Service Representative for Medica handling member inquiries regarding health claims and service. Responsible for service recovery and ensuring exceptional customer satisfaction in a fully remote environment.
Customer Support Representative
Customer Support Representative enabling customers to achieve their business goals at a healthcare SaaS company. Collaborating with product experts and supporting customer success for smart staff scheduling.
Asesor de Servicio al Cliente – Descansa domingos y festivos
Customer Service Advisor at Emtelco providing remote support to clients in Medellín. Responsible for addressing customer needs and ensuring positive experiences through effective solutions.
Atencion al Cliente, Turno Tarde
Trabaja en atención al cliente desde casa a tiempo completo con GEA PERU. Oportunidad de desarrollo en una empresa con 23 años en el mercado assistencial.
Customer Service Representative
Customer Service Representative for Anchor Utility helping customers with utility billing inquiries. Resolving issues and providing exceptional customer experience in a remote capacity.
Customer Service Representative
Customer Service Representative assisting customers with utility billing inquiries via phone and email. Focused on exceptional service and problem-solving in a fully remote environment.
Customer Service Representative
Customer Service Representative assisting multifamily property owners with utility billing questions and providing support. Resolving inquiries and ensuring customer satisfaction in a fully remote work environment.
Customer Service Representative
Customer Service Representative for utility billing and account maintenance, delivering exceptional customer support from anywhere. Passionate about solving problems and enhancing customer experience.
Customer Service Representative
Customer Service Representative delivering support for utility billing inquiries and account management for multifamily properties. Engaging with customers and resolving issues in a fast-paced remote environment.
Customer Service Representative
Customer Service Representative managing utility billing inquiries remotely for multifamily property owners. Providing exceptional customer support through various communication channels.
Customer Service Representative
Customer Service Representative providing utility billing support and exceptional service remotely. Handling customer inquiries and resolving issues in a fast-paced environment.
Customer Service Representative
Customer Service Representative assisting multifamily property owners with utility billing inquiries. Resolving customer issues and maintaining accurate records in a remote setting.
Vlaamssprekende Customer Service Specialist
Customer Service Specialist handling inbound calls for Belgian customers. Remote role focusing on service and problem-solving in a dynamic environment.