Customer Service, Creator Support
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Job Description
Creator Support Associate at Statusphere executing tasks and ensuring exceptional creator service experience in influencer marketing. Engaging with creators through various channels and managing collaboration efficiency.
Responsibilities:
- Monitor email, DMs, creator-facing chat and answer all inquiries within one business day.
- Assist in creator collaboration onboarding and eventually be able to set up when a senior associate is unavailable.
- Accurately review creator collaboration gift card compensation eligibility.
- Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner.
- Provide timely follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-related information to ensure smooth execution.
- Identify opportunities for improvement while taking the creator perspective into account.
- Seek out opportunities for growth and development with your manager.
- Actively engage and participate in 1-on-1s, team meetings, and training sessions.
- Stay updated on influencer marketing trends to provide the best creator experience.
- Execute and own all assigned projects and tasks with a strong self-starter mentality.
- Other projects and tasks as assigned.
Requirements:
- 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
- Ability to work efficiently while maintaining attention to the details
- Strong self-starter and problem-solving mentality with the ability to act and react in a professional manner when confronted with adverse situations
- Demonstrates critical thinking, personal organization, and interpersonal skills
- Growth mindset: an ability and desire to learn and pivot skill sets based on business needs
- Delivers written and verbal communication in a clear, compelling manner with minimal errors
- Proven ability to prioritize and multitask. and manage multiple projects simultaneously
- Enjoys working on a team but is successful working independently and taking ownership of tasks
Benefits:
- Competitive Compensation
- Medical, Dental, and Vision insurance
- PTO + paid holidays
- 4% 401(k) match
- Work from anywhere – fully remote flexibility
- Paid parental leave
- Employee stock options
- Opportunities for growth & leadership in a fast-growing company
- Collaborative, innovative, positive, team-oriented culture
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