Customer Service Operator, Call Center
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Job Description
Customer service operator providing voice support for financial services at Brazil's largest retailer. Engaging with clients and exceeding sales objectives in a home office environment.
Responsibilities:
- Provide voice-based customer service in a humanized and empathetic manner, focusing on personalized resolutions to meet each customer's needs
- Dynamically offer our financial products and services with the goal of building customer loyalty and ensuring the best outcome for the customer
- Meet and exceed sales targets, with the opportunity to earn performance-based rewards
- Welcome customers, resolve questions, and handle requests with excellence, ensuring complete customer satisfaction
Requirements:
- High school diploma or equivalent
- Sales experience is a plus
- Availability to work a 6x1 schedule (Monday to Saturday)
- Internet with a minimum speed of 10 Mbps and a wired (Ethernet) connection for desktop use
Benefits:
- Meal voucher (VR) — R$24.25 per day
- Medical and dental assistance
- Incentive campaigns and sales programs
- Equipment provided — Desktop computer
- Flexible breaks
- Semiannual Profit Sharing (PLR)
- Internet allowance
- Structured development program and clear career path
- Inclusive and respectful work environment
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