Customer Service Representative – 1st Shift
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Job Description
Customer Service Representative providing sales and support services in a remote capacity. Engaging with customers to resolve inquiries and support the Sales Department from anywhere in the US.
Responsibilities:
- Provide customer services relating to sales, sales promotions, installations and communications.
- Validate the ship to and replenishment locations of orders with sales and operations partners
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy
- Check and validate accuracy of incoming surgery product usage cases
- Be the customer-facing voice and develop creative solutions to customer issues.
- Provide phone support for inquiries from sales and healthcare professionals
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
- Provide proactive updates on order status to accelerate billing process
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
- Build relationships with hospital billing specialists and support surgery product usage questions
Requirements:
- High School Diploma or GED
- Two (2) years’ relevant work experience
Benefits:
- bonus eligible
- benefits
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