Customer Service Representative
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Job Description
Customer Service Representative providing exceptional service at Johnson & Johnson. Collaborating with internal departments to enhance customer experience while managing inquiries and orders.
Responsibilities:
- Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
- Managing customer and commercial team interactions through telephony services.
- Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
- Contribute to the National Customer Service Network providing support when needed.
- Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
- Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
Requirements:
- Experience in commercial relationship and negotiation, able to handle Customer interaction.
- Demonstrated ability to translate Customer needs into business requirements.
- Proven ability to handle multiple competing priorities.
- Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
- Office skills: Standard office telephone, Email, Outlook
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications.
Benefits:
- Up to 18 weeks of parental leave to support new parents
- 4 days of volunteer leave to give back to the community
- Option to purchase up to 2 weeks of additional annual leave for extra time off
- Enjoy a dedicated Wellbeing Day to prioritise self-care
- Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
- Access to an Employee Assistance Program for personal and professional support
- Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
- Life insurance coverage for added peace of mind
- And much more...
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