Customer Service Representative, Career Changer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Telefonischer Kundenbetreuer im Homeoffice für Energieversorger-Kundenservice bei Mplus. Bearbeitung von Konten, Anmeldungen, Abrechnungen und Tarifen per Telefon und E-Mail.
Responsibilities:
- Handle customer inquiries for a well-known energy provider from your home office, resolving cases by phone or email
- Process registrations, cancellations, and supplier changes
- Update customer master data, for example when customers move
- Clarify questions about customer accounts and payment methods
- Answer questions about meter commissioning, replacement, and expansion
- Answer billing-related questions
- Identify the right tariff for each customer
Requirements:
- Excellent German language skills, both written and spoken
- Strong communication skills and the ability to engage and delight customers
- Flexibility to work during the specified service hours (Monday to Friday, between 8:00 a.m. and 6:00 p.m.)
- Basic PC skills
- Affinity for working with numbers
- At least a 32 Mbps DSL or cable internet connection
- Ability to connect the PC via a LAN connection (Wi-Fi is not permitted)
- A lockable home office, if you do not live alone
- No prior professional experience required
Benefits:
- Comprehensive, fully paid digital training (must be completed full-time)
- Part-time position, 30 to 40 hours per week
- Work from home
- Home-office allowance
- Regular virtual team meetings
- Company pension scheme with an employer contribution
- Work-life balance
- Exclusive shopping benefits with more than 500 partner companies
- Digital employee referral program with attractive bonuses
- Suitable for employees with disabilities
- The building is equipped with an elevator
Similar Jobs
Customer Support Agent
Kundensupport-Agent für 1000 Tictoc-Creator bei einer Dienstleistungsagentur. Bearbeitung von Anfragen, Eskalationen, Dokumentation und Reports im Remote-Einsatz.
CERS Support Specialist
Remote CERS Support Specialist maintaining USDA cotton and tobacco electronic reporting systems. Leading HP NonStop COBOL operations, troubleshooting production applications, and supporting federal stakeholders.
ITMS Support Specialist – Tier 2
Remote Tier 2 IT support specialist troubleshooting networks, systems, and client environments for New Era Technology. Delivering managed IT services, ticket resolution, upgrades, and customer support.
ITMS Support Specialist, Tier 2
Tier 2 IT support specialist troubleshooting networks, systems, and cloud environments for New Era Technology. Delivering remote client support, ticket management, and infrastructure maintenance.
Customer Service – Seasonal
Seasonal Customer Service agent supporting H&R Block’s online and software tax products. Resolving client issues through phone, email, and chat from home.
Customer Support – Telecommunications
Remote-Kundenberater:in für Klarmobil in Bulgarien. Betreuung deutschsprachiger Mobilfunkkund:innen bei technischen Fragen, Rechnungen und Produkten.
Client Services Operations Support Representative I
Remote clerical support representative processing healthcare payment transactions for Machinify, an AI-powered healthcare intelligence company. Handling correspondence, data entry, payment posting, and provider outreach.
Customer Service Representative, Bilingual Spanish
Bilingual Spanish representative supporting federal student-loan borrowers for Central Research. Handling high-volume calls, repayment questions, applications, and account assistance remotely.
Peer Support Specialist
Peer Support Specialist using lived experience to connect North Carolina behavioral-health clients with services. Supporting recovery, independence, and community integration.
Customer Experience Specialist – Contractor Role
Customer Experience Specialist supporting Mindvalley Academy students through premium programs. Moderating live sessions, removing learning blockers, and shaping product improvements through customer feedback.
Klantenservice Medewerker
Dutch-speaking customer service agent helping VodafoneZiggo customers by phone. Selling suitable products and packages from a 100% home-office role in Spain.
Customer Support Representative
Virtual Customer Support Representative answering customer questions through email, phone, video, and web platforms. Providing accurate guidance, resolving routine concerns, and tracking follow-ups.
Reservation Support Agent
Remote Reservation Support Agent handling customer reservation inquiries, research, updates, and confirmations. Maintaining accurate records and coordinating with providers as needed.
Tier 3 Support Specialist
Tier 3 application support for AnaVation’s federal digital evidence platform. Troubleshooting complex issues and coordinating escalations across engineering, cybersecurity, and compliance teams.
Customer Service Manager
Customer Success Manager helping Kenect’s AI texting and reputation platform retain large-market customers. Driving adoption, renewals, upsells, training, and executive business reviews.
Customer Service Support Representative
Remote customer service representative supporting Labcorp’s diagnostic testing operations. Handling patient results, laboratory inquiries, CRM records, and technical issues for healthcare clients.
Customer Experience Associate
Customer Experience Associate supporting Hawaii healthcare members and providers for Magellan. Handling benefits inquiries, intake documentation, referrals, and crisis-call responses.
Strategic Customer Experience & Success Programs Manager
Customer Success programs manager scaling onboarding, health scoring, and retention systems. Improving enterprise customer outcomes at n8n, an open AI workflow orchestration platform.
Customer Service Representative
Remote customer service representative supporting Moen consumers with product, installation, and warranty questions. Troubleshooting issues and guiding customers through accurate solutions.
Customer Service Representative
Remote Customer Service Representative supporting Moen consumers with product troubleshooting, installation guidance, and warranty decisions. Providing customer service for Fortune Brands Innovations’ Moen brand.