Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative supporting NationsBenefits’ healthcare supplemental benefits platforms. Troubleshooting web, mobile, POS, and terminal issues while assisting customers by phone.
Responsibilities:
- Answer customer calls and assist customers with their support needs
- Troubleshoot mobile and web-app UI/UX issues with clients over the phone
- Communicate patiently with clients
- Communicate across teams
- Learn various systems to support customer inquiries
- Learn the fundamentals of each frontend portal
- Become proficient in the Benefits POS app and associated i9000s terminal
Requirements:
- High School diploma or equivalent
- Preferable knowledge of Atlassian Suite (Jira and Confluence)
- Proficient with Microsoft Office (Word, Excel, Power Point)
- Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN
- Quick learning capabilities
- 1-2 years of customer support experience
- Ability to work with onshore and offshore teams
- Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
- Bilingual Preferred
- Organizational Skills
Benefits:
- Career advancement opportunities from within the organization
- Fulfilling work environment
- Equal opportunity employer
Similar Jobs
Member Service Support Specialist
Member service specialist supporting members and providers with benefits, claims, and eligibility inquiries. NationsBenefits provides healthcare fintech and supplemental benefits solutions to managed care organizations.
Customer Support Associate – German
Customer Support Associate helping Assent, a supply-chain sustainability SaaS company, collect supplier compliance data. Supporting German- and English-speaking suppliers through calls, emails, translations, and webinars.
German Customer Service Representative
Customer Service Representative für Online-Werbetreibende bei TP, Weltmarktführer im digitalen Business Process Outsourcing. Betreuung über Telefon, Chat, E-Mail und Termine sowie Unterstützung bei Kampagnen und Anzeigenperformance.
Bilingual Customer Service
Bilingual Customer Service Professional handling inbound calls for Qualfon’s phone services and inmate-account support. Working remotely from Texas while documenting interactions and resolving customer concerns.
Senior Customer Support Specialist
Senior Protractor Support Representative resolving complex issues for Vehlo’s automotive repair-shop software customers. Mentoring support staff and partnering with Product and Engineering on platform improvements.
Customer Care Specialist, Dutch Speaking
Customer Care Specialist supporting Dutch-speaking customers for Finom’s all-in-one financial platform. Resolving complex issues across phone, chat, and email while creating loyal customer advocates.
Field Support Representative
Field Service Representative installing, repairing, and supporting PROCEPT’s surgical robotics equipment across the DC/Delaware/Virginia/Maryland region. Providing onsite and remote technical support while troubleshooting customer systems and collaborating cross-functionally.
Sales Support Specialist
Sales Support Specialist managing orders, renewals, licenses, and CRM data for GibbsCAM CAM and metrology software. Coordinating sales operations to improve customer delivery and manufacturing software growth.
Customer Service Representative – Print Production
Minted, a marketplace for independent artists, seeks a remote Print Quality Resolution Assistant. Resolving customer print issues, troubleshooting design files, and processing replacement orders during the 2026 holiday season.
Senior Accounting Support Specialist
Senior accounting support specialist training Milliman employees on proprietary timesheet and billing systems. Supporting invoicing, month-end close, treasury, and electronic payment processes.
Supervisor, Customer Care Center – Digital Banking
Forbright Bank digital banking supervisor leading 15–17 customer care advocates. Coaching teams, managing KPIs, resolving escalations, and supporting call-center strategy.
Dutch-English Customer Service Specialist
Dutch-English customer service associate supporting Booking.com travelers and accommodation partners remotely in Greece. Resolving booking questions, modifications, rates, availability, and partner-service issues via voice, chat, and email.
Customer Support Agent
Customer Support Agent providing product information and resolving complex inquiries for Research Solutions’ AI-powered research software. Supporting researchers and intellectual property workflows through phone and remote customer care.
Scoring Support Specialist
Remote seasonal specialist supporting judges, scoring questions, training, and event operations for Varsity Spirit’s cheer and dance competitions. Coordinating staffing, travel, compliance, and post-event scoring issues.
Senior Safety & PV Ops Specialist – Technology Support, ARGUS Console, Veeva Safety
Senior PV technology support specialist at Syneos Health, a life sciences services company accelerating drug development and commercialization. Supporting Argus/Veeva safety platforms, regulated operations, and system improvements.
Learner Compliance Specialist III, Credential Support
Credentialing specialist managing compliance for up to 450 newly admitted learners at an educational institution. Guiding documentation, screenings, systems navigation, and corrective actions.
Freelance Game Player Support Agent
Russian-speaking Player Support Agent supporting gamers and game communities for TransPerfect Gaming. Resolving player issues through ticketing and social platforms while tracking trends and meeting support KPIs.
Game Player Support Agent
Russian-speaking Player Support Agent handling player requests for TransPerfect Gaming’s global game-support services. Resolving issues, enforcing community rules, and reporting game trends across multicultural gaming projects.
Clinical Support Specialist
Clinical Support Specialist educating U.S. diabetes patients and healthcare professionals on Tandem insulin pumps and glucose monitoring systems. Providing escalated clinical support, remote training, and diabetes technology education.
Call Center Representative – Medicaid Member Support
Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.