Customer Service Representative I
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative I addressing patient and member inquiries for Sentara Health. Managing billing information, payment plans, and claim-related issues remotely in Virginia.
Responsibilities:
- Responsible for all areas of customer service regarding research and resolution of telephone inquiries from members or patients.
- Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues or patient services needs.
- Update billing information, establish payment plans, resolve payment inquiries, or assist with patient scheduling.
- Provide quality service and customer satisfaction through effective communication and education.
Requirements:
- High School Diploma or Equivalent REQUIRED
- 2 years Customer Service experience REQUIRED
- Previous Data Entry Experience REQUIRED
- Call center experience highly preferred
- Healthcare background preferred (pre-authorization, insurance eligibility, referrals, billing, claims)
- EPIC experience is a plus
Benefits:
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Similar Jobs
Traveller Support Agent, Bilingual French – English Speaker
Traveller Support Agent assisting international clientele in travel-related inquiries and ensuring high-quality service throughout their journeys. Seeking a fluent French & English speaker with a passion for travel.
Client Support Specialist
Client Support Specialist at a fast-growing trading firm supporting clients via live chat and email. Responsibilities include troubleshooting issues and providing accurate information about products and services.
Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday
Customer Support Specialist providing assistance to PACE clients and network pharmacies. Answering inquiries, maintaining records, and ensuring patient satisfaction in a remote role.
Customer Care Representative III
Customer Care Representative assisting in healthcare order support and customer inquiries through inbound queries and documentation management. Collaborating with teams to maintain customer satisfaction and support healthcare processes.
Contract Licensed Support Agent
Contract Licensed Support Agent managing day-to-day customer service for insurance clients at Forbes Advisor. Expected to leverage expertise for exceptional customer experience.
Customer Care Representative – Personal Insurance
Customer Care Representative responsible for handling insurance inquiries and providing client support remotely. Involves precise documentation and problem resolution for personal insurance inquiries.
Digital Engineer – AVEVA System Support Specialist
AVEVA MES Support & Implementation Engineer responsible for designing and supporting MES solutions for global organizations. Join Capgemini to help unlock the value of technology in manufacturing.
Account Manager, Customer Experience
Account Manager managing client relationships and omnichannel marketing campaigns. Focus on Direct Mail with operational discipline and strategic thinking in a fast-paced setting.
SaaS Customer Support Consultant, Fluent English
SaaS Customer Support Consultant delivering outstanding support via email and calls for tech companies worldwide. Collaborating with global teams to triage issues and enhance customer experience.
SaaS Customer Support Consultant, fluent English
Join SupportYourApp as a SaaS Customer Support Consultant providing exceptional service remotely. Engage in a multicultural environment with opportunities for growth and skill development.
EHR and Billing Support Specialist
EHR and Billing Support Specialist providing first-level support using EHR and billing software. Assisting healthcare clients with issues, documentation, and collaboration across remote teams.
Accounts Receivable Customer Service Specialist
Accounts Receivable Customer Service Specialist responsible for invoicing and collections at Dent Wizard. Ensuring timely payments and reconciliation within automotive reconditioning services.
Payments Support Specialist
Payments Support Specialist resolving complex customer inquiries on EverCommerce Payments solutions. Collaborating with teams to improve customer outcomes and provide subject matter expertise.
Customer Service Agent, Level 1, English Speaking
Customer Service - Level 1 Agent providing technical support to clinical staff for a global Pharma company. Handling inquiries via phone, email, and chat in a remote setting from the Philippines.
Customer Support Adviser
Customer Support Adviser providing exceptional support and handling inquiries through various platforms. Engaging with customers to enhance their experience while resolving issues efficiently.
Customer Service Business Relationship Manager
Customer Service Business Relationship Manager at Carrier responsible for driving digital initiatives. Collaborating with stakeholders to enhance customer experiences and operational efficiency in service operations.
Customer Service and Sales Representative
Customer Service and Sales Representative handling customer inquiries and assisting individuals in understanding insurance options while working remotely. Grow your career with TTEC and become a Licensed Healthcare Insurance Agent.
Bilingual Customer Service and Sales Representative – Spanish-English
Bilingual Customer Service and Sales Representative helping customers understand insurance products. Joining TTEC's remote team to deliver exceptional customer service and sales support.
Customer Service and Sales Representative
Customer Service and Sales Representative handling healthcare insurance solutions for TTEC. Assisting customers with product selection and inquiries remotely.
Bilingual Customer Service and Sales Representative – Spanish-English
Bilingual Customer Service and Sales Representative connecting customers with healthcare solutions. Working remotely to solve customer issues and guide them through the sales process for insurance services.