Customer Service Representative

Posted 49ds ago

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Job Description

Customer Service Representative for an international online gaming company specializing in sports betting. Managing customer inquiries in Spanish through chat and tickets.

Responsibilities:

  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
  • Collaborate with other colleagues to improve customer service;
  • Identify customer's needs, clarify information, research every issue and provide solutions;
  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

Requirements:

  • Intermediate level of English (written and spoken);
  • Fluent Spanish speaker;
  • Previous experience with customer support;
  • Experience handling live chat and email interactions.

Benefits:

  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment