Customer Service Representative
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Job Description
Customer Service Representative handling customer inquiries and support for Empower Brands. Responsibilities include resolving issues, maintaining records, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and text.
- Provide clear and accurate information about services, pricing, and next steps.
- Assist customers with service requests in a professional manner.
- Handle customer complaints with empathy and professionalism.
- De-escalate situations and provide effective solutions.
- Escalate complex issues when necessary.
- Create and update support tickets in the CRM.
- Document customer interactions and follow-up actions accurately.
- Maintain clear and updated customer records.
- Follow up with customers after service interactions.
- Support customer retention by ensuring positive service experiences.
- Communicate customer updates with internal teams.
- Support smooth service delivery and assist with administrative tasks as needed.
Requirements:
- Minimum 3 years of customer service experience (home services or related industries preferred).
- Strong verbal and written English communication skills.
- Ability to resolve customer issues calmly and efficiently.
- Experience using CRM platforms and customer support systems.
- Comfortable using VoIP systems such as RingCentral.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
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