Customer Service Agent
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Job Description
Customer Service Agent at Renjoy managing guest interactions and solving problems remotely. Providing clarity and solutions before, during, and after stays while embodying hospitality values.
Responsibilities:
- Handle hard guest conversations across phone, text, and email
- Provide pre-stay clarity and in-stay solutions
- Own the problem and drive the solution
Requirements:
- 3+ years in customer service
- Native or near-native English
- Calm under pressure
- Tech-comfortable
Benefits:
- Paid time off
- Annual team trip to Colorado
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