Technical Customer Support
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Customer Service handling inquiries and technical issues in a fully remote role. Work with a young team at a company specializing in smart pet solutions with AI products.
Responsibilities:
- Handle customer inquiries — including chatbot interactions — with a focus on written communication
- Analyze technical issues using logs and customer data
- Document recurring error patterns and collaborate closely with the internal development team
- Working hours align with German business hours, but the position is fully location-independent
Requirements:
- Technical aptitude or experience in technical customer support
- Structured and analytical work style; independent and solution-oriented approach
- Experience with AI tools is a clear plus
- German and English are the primary working languages. French or Scandinavian languages are an advantage
- We are looking for fast learners with a proactive, positive attitude
Benefits:
- Fully remote work from anywhere
- Flexible working hours between 20 and 40 hours per week
- An open, collegial team environment with communication via Slack and short weekly team meetings
- The opportunity to work closely with an innovative, AI-driven product
Similar Jobs
Sales Support Specialist
Sales Support Specialist at THE rAVe Agency providing operational support to the sales team. Managing client communications and ensuring internal workflows remain accurate and up to date.
Customer Service Representative
Customer Service Representative providing policy coverage and claim assistance at American Income Life. Engaging with customers primarily through phone and maintaining departmental standards.
EDI Support Specialist
EDI Support Specialist assisting with EDI operations and claims support, ensuring smooth coordination between departments. Requires experience in SQL, EDI, and medical billing.
Customer Service Agent
Customer Service Agent at Renjoy managing guest interactions and solving problems remotely. Providing clarity and solutions before, during, and after stays while embodying hospitality values.
Customer Experience Representative
Customer Experience Representative providing remote support to customers of Arkansas Trailer. Handling inquiries, order-related questions, and service requests in a remote capacity.
Responsable Support Client
Responsable Support Client overseeing Zendesk and managing customer relationships in a growing entrepreneurial support company. Ensuring operational excellence and quality in service delivery.
Kundenservice Mitarbeiter, Schweizerdeutsch
Kundenservice Mitarbeitende unterstützen Schweizer Premiumkunden und bieten professionellen Kundensupport aus Bosnien und Herzegowina. Arbeiten mit Nestlé‑Konzern in einem unbefristeten Vollzeitvertrag.
Operador/a de Atención al Cliente, Español – Alemán
Bilingual customer support professional managing client calls in Germany and Spain. Flexible freelance role focusing on client communication with weekly contract renewal.
Head of Customer Experience
Head of Customer Experience managing customer support team for Found, a financial services company. Leading strategy and support efforts in a remote setup.
VP, Customer Support
Vice President of Client Support at Illumia responsible for building a unified customer support function. Leading AI transformation and ensuring exceptional service quality across all customer interactions.
Customer Support Representative, Part-Time
Customer Support Representative providing customer assistance at fast-growing fintech startup Clair. Engaging users through multiple communication channels to enhance their experience and understanding of financial products.
Cust Svc Support Rep, Client
Client Customer Service Support Representative at Labcorp managing client inquiries and claims efficiently. Ensuring world-class customer experience through effective communication and documentation.
Customer Care Representative – Producer/Agent P&C
Customer Care Representative handling inquiries and insurance policy needs at Farmers. Delivering exceptional customer service remotely in a high-performance culture.
ERP Support Specialist
ERP Support Specialist managing ERP/MRP systems for Hamilton Medical. Overseeing end-user support, system enhancements, and project coordination in a fully remote role.
Customer Service Representative – MyRepChat
Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.
Commercial Insurance Sales Customer Service Representative
Customer Service Representative assisting commercial insurance clients via phone and digital channels. Upselling relevant products and coordinating with internal teams for service improvement.
Customer Service Representative
Customer Service Representative supporting healthcare operations in the US. Responsible for scheduling and customer service roles while working remotely from the Philippines.
Insurance Customer Service Representative
Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.
Customer Service Representative
Customer Service Representative receiving emergency and non-emergency phone calls remotely. Entering data and coordinating with drivers for timely service and customer satisfaction.
Customer Support Associate
Customer Support Associate at Cengage Group handling inquiries via phone, email, and chat. Focused on providing exceptional service and resolving customer issues.