Customer Service Representative
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Job Description
Customer Service Representative handling high volumes of customer calls for tech services. Providing product information and resolving complaints while working remotely from Nicaragua or LATAM.
Responsibilities:
- Answer a high volume of inbound calls from customers in a professional and friendly manner.
- Listen actively, identify customer needs, and provide accurate information or solutions.
- Follow call scripts and company guidelines to ensure consistent service quality.
- Escalate complex technical issues to the appropriate team when necessary.
- Maintain accurate and organized call logs in our system.
- Multitask efficiently while navigating multiple systems and tools.
Requirements:
- Excellent verbal communication - At least 85% English level is required (B2, C1, C2).
- High school diploma or equivalent.
- Customer Representative experience preferred but not required.
- Computer literacy and experience with CRM systems.
- Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
- Energy and Internet stability (At least 50Mbps internet speed)
- Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.
- Police record
- A copy of the ID
Benefits:
- Competitive pay $400 – $600 monthly payment (based on experience/location).
- Paid training program.
- 15 days PTO per annum.
- Work remotely from anywhere in LATAM.
- Opportunity to grow with a U.S.-based company leading in tech services.
- Fast-paced, dynamic environment where your impact is recognized.
- Payment through Payoneer once a month.
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