Support Specialist 3 – Magnetic Resonance
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Job Description
Remote MR support specialist troubleshooting Siemens medical imaging equipment for customers and field engineers. Escalating technical issues, dispatching action plans, and supporting on-site repairs when required.
Responsibilities:
- Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment
- Dispatch notifications to CSE's and provide quality action plans
- Use remote diagnostics to troubleshoot and resolve technical issues
- Follow escalation process and communicate with HSC/QIB to drive solutions
- Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America
- Provide feedback to the factory regarding system performance
- Provide product support remotely or on-site
- Share expert advice, training, and technical assistance to support staff and train lower-level employees
- Monitor ongoing field actions and manage the escalation process to ensure customer satisfaction and business outcomes
Requirements:
- Associates degree or 2 years of vocational technical training required
- More than 8 years’ experience working on MR systems
- Ability to troubleshoot and fix problems remotely using Siemens Remote Services
- Good communication skills
- Shift will be Friday through Monday from 0730 to 1630 - 10 hours per day
- A successful candidate must be able to work with controlled technology in accordance with US export control law
Benefits:
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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