Customer Care
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Job Description
Seasonal Customer Care Representative supporting a nationally recognized retail organization’s customers remotely. Handling orders, returns, refunds, shipping, warranties, and product inquiries across multiple channels.
Responsibilities:
- Respond to customer inquiries via phone, email, and social media
- Assist with orders, returns, refunds, shipping questions, and warranty requests
- Help customers navigate websites and find suitable products
- Research and resolve customer concerns professionally and empathetically
- Document customer interactions accurately
- Build positive customer relationships through responsive, solution-oriented service
- Work assigned schedules based on business needs following training
Requirements:
- Previous customer service experience
- Strong written and verbal communication skills
- Ability to navigate multiple computer systems while speaking with customers
- Proficiency with Microsoft Outlook, Word, and other basic computer applications
- High School Diploma or equivalent
- High-volume inbound call experience preferred
- Open availability required
- Quiet, distraction-free workspace
- Wired internet connection required
- Minimum internet speed of 50 Mbps download and 10 Mbps upload
- Ability to work independently with minimal distractions
- Must reside in Texas
Benefits:
- Overtime opportunities during peak season
- Employee discounts on popular lifestyle and footwear brands
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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