Customer Service Representative
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Job Description
Customer Service Representative managing orders, quotations, customer support, and sales for Cornerstone Building Brands, a North American exterior building-products manufacturer.
Responsibilities:
- Facilitate accurate quotations, purchase orders, and work orders
- Provide prompt, courteous, and professional responses to customer requests
- Maintain and grow sales from current active and past non-active customers
- Prospect new business
- Enter orders accurately into Oracle
- Coordinate scheduling and delivery for multiple plant sites
- Develop product knowledge and answer customer support questions
- Handle claims, account reconciliation, and transactions
- Communicate timely with appropriate functions
- Accept inbound calls to assist with basic customer needs
- Liaise between manufacturing and customers
- Learn the designated commercial/industrial product line
- Prepare quotations to assist Outside Sales
Requirements:
- High math aptitude to calculate square footage and assist customers when ordering
- Ability to multi-task with a high level of organization
- Ability to learn, comprehend, and apply training and use best judgment for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in Microsoft Outlook, Word, and Excel
- Project management and negotiation skills
- Strong oral and written communication skills
- Minimum 2-year post-secondary education required
- 2+ years of construction products sales experience is a plus, but not required
- Bilingual Spanish is a plus, but not required
- Previous roofing experience is a plus
- Must be at least 18 years of age to apply
Benefits:
- Medical, dental and vision benefits starting day 1
- 401k
- PTO
- Paid holidays
- FSA
- Life insurance
- LTD
- STD
- EAP
- Discount programs
- Tuition reimbursement
- Training
- Professional development
- Full-time team members regularly working 30+ hours per week receive benefits
- Equal Opportunity Employer
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