Customer Service Representative
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Job Description
Customer Service Representative I processing orders and managing accounts for Covia, a diversified industrial minerals solutions provider. Coordinating logistics, resolving invoice blocks, and supporting customers remotely.
Responsibilities:
- Process customer orders efficiently and accurately
- Execute defined policies and procedures
- Advise customers of changes or impacts to expectations
- Manage assigned customer orders in a fast-paced remote work environment
- Perform order entry and order confirmation
- Coordinate logistics
- Resolve invoice blocks
- Manage customer complaints
- Support month-end close
- Manage the group mailbox
- Provide primary support for inbound phone calls
- Perform account management
- Perform other duties as assigned
- Contribute to Covia’s customer success and sustainable minerals-solutions mission
Requirements:
- Associate’s degree in business or related field required; Bachelor’s Degree preferred
- 2+ years of progressive experience in administrative services and account management
- Basic to intermediate skills in IFS, Salesforce, and Microsoft Office
- Proficiency in Excel
- Ability to learn ERP databases, particularly order processing and invoicing
- Detail orientation and ability to meet deadlines
- Ability to collaborate effectively with all stakeholders
- Professional telephone and email etiquette
- Outgoing personality
- Self-motivated and highly organized
- Ability to work in a fast-paced, problem-solving, service-driven environment
- Demonstrated experience contributing within a team of professionals to deliver set targets
- Commitment to Covia’s core values: Safety, Team, Customers, Growth, and Courage
Benefits:
- Excellent Healthcare Benefits – medical, vision, dental
- 401K with company matching
- Paid Time Off + Paid Holidays
- Disability plans and Life / AD&D
- Employee Assistance Program
- Competitive salaries
- Advancement opportunities
- A full range of benefits
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