Inbound Donor Support Representative
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Job Description
Inbound donor support representative assisting nonprofit organizations and donors through fundraising campaigns. Processing pledges, verifying details, and following approved scripts from home.
Responsibilities:
- Receive inbound donor calls
- Provide courteous and professional caller support
- Follow approved scripts and campaign procedures
- Accurately record pledge and donation information
- Verify donor and transaction details
- Navigate multiple computer systems during calls
- Maintain confidentiality
- Follow compliance and quality requirements
- Meet established attendance and performance expectations
- Support nonprofit organizations and their donors through established fundraising campaigns
Requirements:
- High school diploma or GED
- Six months or more of remote customer-service experience OR at least one year of onsite customer-service experience
- Clear verbal communication
- Strong active-listening skills
- Accurate data-entry skills
- Basic computer proficiency
- Ability to work across multiple systems while communicating
- Dependable and professional work habits
- Quiet, dedicated workspace at home
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- USB noise-canceling headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet and distraction-free workspace
- Dual monitors are recommended
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections cannot be used
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
Benefits:
- 100% remote work from home
- Flexible servicing intervals and schedule management
- Daytime, evening, and nighttime servicing opportunities
- Independent contractors select from available servicing intervals
- No cold calling or outbound sales
- Established nonprofit fundraising campaigns
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