Customer Service Representative
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Job Description
Remote customer service representative supporting consumers of major brands. Handling inquiries, sales opportunities, troubleshooting, and customer records for Pennsylvania residents.
Responsibilities:
- Handle customer inquiries and complaints
- Maximize every sales opportunity by upselling and cross-selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of evolving products and services
- Increase customer retention through creative problem-solving
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Provide customer service via phone, social media, live chat, email, SMS, and video platforms
Requirements:
- Pennsylvania residency required
- Minimum of 2 years of customer service experience in a call center environment
- Experience supporting luxury brand products and services preferred
- Experience supporting home appliances preferred
- Minimum high school diploma required; college preferred
- Experience diagnosing and troubleshooting
- Experience supporting consumer products and/or services
- Excellent written and verbal communication skills
- Positive and professional demeanor
- 100% attendance
Benefits:
- Equipment Provided
- Paid Training
- Product training
- Systems training
- Remote training via Teams/Zoom
- Promotion opportunities from within
- Employee-centric work environment
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