Customer Service Representative, Spanish and English Speaking
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Job Description
Bilingual customer service specialist handling high-volume Spanish-English calls for QVC’s live social shopping business. Resolving orders, payments, refunds, account questions, and promoting products remotely.
Responsibilities:
- Handle a high volume of inbound customer inquiries in Spanish and English
- Offer additional products during each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule that is not Monday–Friday
- Work a schedule including a weekend shift each week
- Work from home in a remote position
Requirements:
- Must reside in North Carolina or an approved QVC state
- 12 months or more of customer service experience
- Ability to learn and work in a virtual environment
- Ability to communicate with a variety of styles
- Ability to navigate multiple systems and screens
- Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements
- Ability to troubleshoot own technical problems and partner with IT when needed
- Available to work weekends, holidays, and additional hours
- Provide a distraction-free work-from-home environment
- Must speak Spanish and English
Benefits:
- $0.60 bilingual differential
- Additional shift differential and incentives where applicable
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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