Customer Service Representative, Tier 1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative handling inbound and outbound calls in call center environment. Providing customer support to clients and government personnel effectively.
Responsibilities:
- Handle inbound and outbound calls in a call center environment while providing excellent customer service.
- Answer customer inquiries via telephone and respond to requests using professional etiquette.
- Log and update all customer interactions in the tracking system in accordance with call center procedures.
- Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.
- Provide clients with role assignments for access into subsystems.
- Reset passwords, reactivate IDs, and assist with account access issues.
- Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts.
- Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level.
- Transfer calls (warm/cold) to appropriate staff following established call center procedures.
- Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.
- Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.
- Perform other duties as assigned to support team and organizational goals.
Requirements:
- High School Diploma or equivalent (GED) required.
- Must be a U.S. Citizen eligible for a security clearance.
- Experience supporting I.T./Helpdesk call centers preferred.
- Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented focus with the ability to work with minimal supervision.
- Excellent oral and written communication skills.
Similar Jobs
Sales Support Rep
Sales Support Representative for ePlus Technology, inc. Handling customer orders, inquiries, and relationships while ensuring efficient order management.
Account Support Specialist – Sales Department
Sales Account Technician supporting business growth in the UK market with 100% remote work model. Engaging in onboarding, training, and customer support activities.
Senior Customer Service Associate
Senior Customer Service Associate resolving high-profile executive customer complaints for Carrier. Collaborating with management and providing superior follow-up for issue resolution in a fast-paced environment.
Traveler Care Specialist, Luxury Travel – Customer Service, Sales
Traveler Care Specialist enhancing luxury travel experiences at Zicasso. Delivering exceptional customer service while building strong relationships with discerning clients through various communication channels.
Technical Product Support Specialist II
Technical Product Support Specialist providing advanced support for ZOLL enterprise products, managing complex technical customer inquiries and contributing to knowledge base improvements.
Customer Experience Associate
Customer Experience Associate providing banking solutions by processing financial transactions and resolving customer concerns at TD Canada Trust. Building relationships for a positive customer experience.
Customer Experience Representative
Customer Experience Representative in an innovative eCommerce company. Handling customer inquiries and providing technical support in a remote environment.
Payments, Customer Support Specialist
Payments & Customer Support Specialist for funding and portfolio servicing operations in a remote fintech team. Ensuring timely disbursements and maintaining accurate merchant account records.
Client Support Specialist, Japanese Bilingual
Client Support Specialist required to resolve issues for customers at Optro, emphasizing problem-solving and technical support in Japanese.
Customer Support Intern
Customer Support intern for Foreign Policy working remotely, responsible for answering queries via Zendesk and assisting with various projects.
Support Specialist II
Support Specialist II at Robert Half coordinating and troubleshooting global employee technical issues. Supporting effective relationships with users and providing case status updates.
Customer Service Specialist, French Speaker
Customer Service Specialist providing remote multilingual support in French. Handling customer inquiries, bookings, and modifications in a remote environment with international teams.
ICT Support Specialist
ICT Support Specialist providing technical support to staff and partners for digital learning initiatives in Africa. Ensuring robust ICT infrastructure and support strategies for effective educational programs.
Customer Support Representative
Customer Support Representative providing technical support via chat and email for CloudTalk's VOIP solutions. Engaging with customers to resolve issues and improve service quality.
Service Delivery Support Representative
Service Delivery Support Representative responsible for operational and administrative support tasks in Georgetown. Ensuring efficiency and client satisfaction through effective task execution.
Customer Experience Associate
Customer service professional at Peerspace enhancing experiences for hosts and guests. Handling inquiries and delivering seamless service across multiple channels.
Senior Support Specialist
Technical Support Specialist resolving customer technical tickets for major clients in Mexico. Focused on maintaining service quality and high customer satisfaction in a remote role.
Director, Customer Support – Service Operations
Director of Customer Support at EdgeUno leading the integration of CX and NOC teams for improved service operations. Focused on transforming post-sales support to meet customer expectations in digital infrastructure.
Advanced Associate, Customer Service
Accommodations Scheduling Coordinator providing operational support to clients and candidates ensuring testing accommodations are correctly implemented. Handling inquiries, scheduling exams, and coordinating with clients and vendors.
Customer Service Associate II
Customer Service Associate providing world-class support for international customers via email and support channels. Resolving inquiries and processing international orders in a fast-paced environment.