Customer Service Expert, English B2
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Job Description
Customer Service Representative supporting Teleperformance customers from home in Bogotá. Resolving inquiries and delivering friendly, effective solutions in English and Spanish.
Responsibilities:
- Respond to customer inquiries
- Provide clear and friendly guidance
- Deliver effective solutions across different service scenarios
- Understand customer needs and handle information responsibly
- Ensure a smooth, positive customer experience
- Support customers through omnichannel digital business services
Requirements:
- Bachillerato / Educación Media
- Intermediate English proficiency (English level B2)
- Bilingual communication skills
- Customer service and problem-solving ability
- Responsible handling of information
- No professional experience required
Benefits:
- Performance-based bonuses
- Work schedules of 42 hours per week
- Indefinite-term contract for long-term stability
- Access to the exclusive Gaming Arena
- Employee fund benefits
- Work-at-home arrangement
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