Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote part-time customer service representative supporting Aperture Pet & Life’s aquarium brands. Handling orders, accounts, troubleshooting, and customer questions across multiple channels.
Responsibilities:
- Provide timely and accurate customer assistance across all brands
- Support customers through inbound and outbound telephone, email, live chat, walk-in, and will-call channels
- Answer questions about order cancellations, returns, shipping issues, and other customer needs
- Provide basic product troubleshooting for key brands
- Answer hobby knowledge questions
- Assist customers with order processing
- Respond to customer account questions
- Recommend appropriate actions for customer concerns according to department policies and procedures
- Participate in product research, testing, and continuous education in the saltwater and freshwater aquarium industry
- Participate in quarterly and annual project-based goal development
- Perform self-directed activities to support completion of team goals
Requirements:
- High School diploma or equivalent
- Minimum of one year of telephone customer service, retail, or other related experience
- Aquarium hobby and product knowledge
- Previous experience with saltwater reef systems is a plus
- Understanding of water elements and their function within reef aquariums is a plus
- Working knowledge of equipment used in the saltwater aquarium industry is a plus
- Ability to learn working and advanced knowledge of brand products
- Strong customer service orientation and commitment to company core values
- Organized, detail-oriented, and able to concentrate with interruptions
- Ability to thrive in a self-directed, motivated, entrepreneurial environment
- Availability for approximately Monday–Friday, 5:00 pm–9:00 pm CST, plus a Saturday shift
Benefits:
- Personal and professional development opportunities
- Diverse and inclusive culture
- Continuous education in the saltwater and freshwater aquarium industry
Similar Jobs
Customer Support / Success Specialist
Customer support professionals evaluating domain-specific documents for quality and accuracy. Helping Mercor train frontier AI models through structured feedback and expert human evaluation.
Customer Support / Success Professional
Customer support and success professionals reviewing domain-specific documents for Mercor’s AI training projects. Providing structured feedback on quality, accuracy, and relevance.
Bilingual Customer Service Representative – Portuguese/Spanish
Bilingual representative supporting Portuguese- and Spanish-speaking customers for Amparo’s auto insurance business. Handling policy questions, billing clarifications, renewals, and account documentation remotely.
Business Critical Support Specialist
Business Critical Support Specialist delivering premium support for ShipHero’s eCommerce logistics platform. Managing VIP escalations, SLAs, outages, and cross-functional incident resolution.
Contact Center Customer Experience Specialist – Cardmember Services
Customer experience specialist resolving cardmember inquiries, fraud issues, and technology problems for U.S. Bank. Providing phone and email support from a U.S. home-based remote position.
Senior Customer Service Representative
Remote customer service representative supporting Group Life & Disability Claims for TEKsystems. Providing accurate claim information, documentation, and customer care in a call center environment.
Senior Customer Service Representative
Care Navigator coordinating patient referrals and appointments for TEKsystems’ healthcare client. Supporting patients through outreach, documentation, and healthcare access barriers.
Senior Customer Support
Senior customer support expert resolving complex EVV and EDI issues for Gainwell Technologies’ healthcare programs. Mentoring representatives and improving operational compliance and service quality.
Senior Customer Service Manager
Customer Portfolio Manager leading GE Vernova’s Iraq power-generation service portfolio. Managing LTSA, outages, customer relationships, commercial performance, and multi-site operations.
Customer Service Representative
Customer Service Representative supporting retirement-benefit and payment inquiries remotely. Handling financial transactions and client records for iShare, a New Jersey IT consulting firm.
Customer Relations and Billing Coordinator
Home-based coordinator managing customer communication and billing for a U.S. property restoration company. Tracking invoices, documentation, project updates, and customer follow-ups.
Technical Service Support Specialist
Technical Service Support Specialist supporting McKesson’s RetinaOS inventory platform for healthcare clinics. Troubleshooting customer issues, guiding workflows, and coordinating technical resolutions.
Seasonal Customer Service Representative
Seasonal customer service representative handling dental benefits and claims calls for Qualfon. Answering eligibility questions, documenting resolutions, and supporting customers remotely from Tennessee.
Seasonal Customer Service Representative
Seasonal customer service representative handling inbound dental benefits and claims calls for Qualfon. Documenting resolutions and supporting dental providers from a South Carolina home office.
Seasonal Customer Service Representative
Seasonal Customer Service Representative handling dental benefits and claims calls for Qualfon. Providing remote customer support from home in Oklahoma while documenting resolutions.
Customer Service Associate I, Bilingual
Bilingual customer service associate handling patient billing calls for Intermountain Health. Collecting payments, arranging plans and resolving inquiries remotely.
Customer Experience Associate
Customer Experience Associate supporting Home Chef meal-kit customers across phone, email, and chat. Handling account updates, ticket resolution, and customer issue trend analysis.
Customer Experience Associate
Customer Experience Associate supporting Home Chef’s meal-solution customers across phone, email, and chat. Resolving account, platform, and service issues while identifying recurring trends.
Customer Care Specialist
Customer Care Specialist supporting learners and tutors on Preply’s global online language-learning marketplace. Resolving issues through live chat, email, and social channels.
Pilotage and Accounting Support Specialist
Accounting support specialist helping entrepreneurs and accounting firms use Pennylane. Investigating issues, resolving tickets, and supporting financial-data migrations.