Implementation Support Specialist
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Job Description
Implementation Specialist onboarding Solera customers to vehicle lifecycle software and services. Configuring products, coordinating training, supporting installations, and activating billing.
Responsibilities:
- Complete simple to moderately complex tasks related to customer installations of products.
- Consultatively work with assigned clients to determine setup requirements, configure products to customer specifications, and complete installations.
- Ensure products are updated accurately and product integration processes are deployed within expected timelines.
- Provide client support via phone and email throughout the installation process.
- Interact with internal teams to initiate and maintain successful implementations and share customer-driven improvements and desired changes.
- Coordinate training dates with customers and Implementation Trainers.
- Work with Implementation Trainers during training on additional setup items or support issues.
- Maintain internal documentation of installation tasks, details, and client communication in Salesforce throughout the installation period.
- Work independently under general supervision with minimal directions.
- Self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
- Perform other duties as assigned.
Requirements:
- Prior automotive and/or implementation experience are a plus.
- Some Microsoft Office and SalesForce skills preferred.
- Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
- Strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks.
- Successful in working in a fast-paced environment.
- Adapts easy to change.
- Analytical with the ability to learn new products and solutions quickly.
- Self-motivated and highly effective when working independently with minimal supervision.
- Strong problem solving and decision-making skills, with ability to follow through independently and multi-task.
- Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.
- Must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
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