Customer Service Representative
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Job Description
Customer Care Representative providing exceptional support for a telecommunications client. Responsibilities include resolving issues, retaining sales, and maintaining professionalism.
Responsibilities:
- Provide exceptional support to customers of our internet and telecommunications client
- Assist with increasing the completion rate of issued orders
- Keeping customers fully informed so we can retain sales
- Support users across voice delivering a consistent experience across all channels
- Provide timely responses via phone
- Resolve issues efficiently and with empathy, maintaining professionalism at all times
- Deliver exceptional customer service with passion and dedication
- Drive continuous improvements to enhance the customer experience
- Keep client cases accurate, current, and organized
- Complete all required training and apply knowledge to support clients effectively
Requirements:
- Minimum 1 year experience in a Customer service Role
- Prior work from home experience
- Must be able to successfully pass client specific assessment during training
- Must be able to type at least 25wpm/90% accuracy
- At least 18 years of age or older
- High School Diploma or GED – College Degree preferred
- Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
- Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus.
Benefits:
- Work at Home Requirement - We will provide the Computer and Equipment for this position
- High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
- Upload speed of 25 Mbps; Download speed of 50 Mbps
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
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