Customer Service Specialist – 2nd Shift
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Job Description
Customer Service Specialist handling high volume inbound customer inquiries for QVC Group. Assisting customers with questions and offering product promotions while working remotely from home.
Responsibilities:
- Busy day handling a high volume of our inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule, work schedules are not Monday - Friday
- Set work schedule will include one weekend day and one weekday off
Requirements:
- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Provide your own Microsoft 11 computer
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours
Benefits:
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
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