Customer Service Specialist – 2nd Shift
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Job Description
HSN customer service specialist supporting QVC Group’s live social shopping customers from Tennessee. Handling inbound calls, orders, payments, refunds, and product sales.
Responsibilities:
- Handle a high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Confirm refunds, take payments, and place orders
- Analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule including weekends and non-Monday–Friday shifts
Requirements:
- Must reside in Tennessee
- 12 months or more of customer service experience
- Ability to learn and work in a virtual environment
- Ability to communicate with a variety of styles
- Ability to navigate multiple systems and screens
- Provide a distraction-free work-from-home environment
- Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements
- Ability to troubleshoot technical problems and partner with IT when needed
- Available to work weekends, holidays, and additional hours
Benefits:
- $15.00 per hour plus shift differential and incentive pay when applicable
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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