Customer Service Specialist – 2nd Shift
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Job Description
Customer Service Specialist handling inbound customer calls for QVC. Promoting products and assisting with problem-solving while working from home.
Responsibilities:
- Handle a high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule including one weekend day and one weekday off
Requirements:
- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours
Benefits:
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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