Customer Service Specialist
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Job Description
Customer Service Specialist processing medical record requests for HealthMark Group, a health information management company. Maintaining HIPAA confidentiality, monitoring requests, and providing phone support remotely.
Responsibilities:
- Process medical record requests
- Work in a high-volume, fast-paced environment
- Report directly to the Processing Manager
- Assist with overflow processing during high-volume or coverage issues
- Follow HIPAA guidelines and maintain confidentiality of protected health information
- Process all requests within 24–48 hours of receipt for assigned accounts
- Provide feedback regarding request volume and perceived issues
- Monitor incoming requests received through various channels
- Perform general office duties
- Answer phone calls and provide phone coverage for medical records requests to support client needs
- Complete required company-sponsored and regulatory training programs
Requirements:
- Entry-level position; no specific prior experience required
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Strives to do more
- Must maintain confidentiality of PHI and adhere to HIPAA regulations
- Must follow organizational privacy and security policies
- Must promptly report suspected unauthorized access, use, or disclosure of PHI
- Must timely complete required company-sponsored and regulatory training programs
Benefits:
- Health Insurance Plan Options with Company Coverage
- Vision and Dental Plan Options
- STD, LTD, Life and Life A&D
- Competitive Paid Time Off, including Paid Holidays
- 401(k) Plan Offering with Employer Matching
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