Customer Service
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Job Description
Customer Service Representative helping members with personalized financial solutions through phone and email support. Empathetic communication and effective problem-solving to enhance member experiences.
Responsibilities:
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Requirements:
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 6am - 8pm
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Benefits:
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
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