Customer Service VA
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Job Description
Customer Service VA supporting customers of Native Pest Management, a Florida pest control company. Handling calls, scheduling services, resolving issues, and coordinating technicians remotely.
Responsibilities:
- Handle inbound calls from current and potential customers
- Identify customer needs, resolve issues, and provide solutions
- Identify and escalate issues to supervisors as needed
- Schedule and plan services and appointments
- Respond to customer calls, texts, voicemails, and emails in a timely manner
- Answer calls from potential new clients and schedule the sales team for free inspections
- Assist management, technicians, and salespeople with day-to-day requests
- Collect service payments and contact past-due accounts by phone, text, or email
- Communicate regularly with field technicians to coordinate service schedules and times
- Provide outstanding customer service while handling questions, complaints, and troubleshooting
Requirements:
- Previous customer service experience preferred
- Strong high-speed Wi-Fi
- Good microphone/headset
- Good camera
- Call center experience strongly preferred
- Experience with customer relationship management (CRM) software strongly preferred
- Working knowledge of office software
- Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc.
- Ability to type at a minimum of 50 WPM and 90% accuracy; a typing test will be conducted
- Exceptional written, verbal, and interpersonal communication skills
- Bilingual in English/Spanish preferred
- Exceptional English language proficiency, with precise pronunciation and highly effective conversational skills
- Availability Monday–Friday, 8:00 AM–5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break
- Availability for a rotating half-day Saturday shift, approximately once monthly or more as needed
- Ability to successfully complete a background check
- Submission of a 2–3 minute video recording or video link speaking in English
- Applicants must participate in interviews and follow application instructions
Benefits:
- 10 days of paid time (PTO) during the first year
- 6 US Holidays
- Paid Training
- Employee Referral Bonus
- Clear paths for growth and advancement
- Comprehensive and affordable benefits programs
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