Customer Success Analyst
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Job Description
Analista de Sucesso do Cliente na Agrosys, focando em maximizar a experiência do cliente. Monitorando a utilização do produto e oferecendo treinamentos para o sucesso do cliente.
Responsibilities:
- Monitor the customer's journey to ensure they are using the product or service effectively
- Provide training and guidance to maximize product use and help customers achieve their goals
- Anticipate potential issues before they escalate, proactively working to find tailored solutions
- Collect and analyze customer feedback to provide valuable insights for product and service improvements
- Monitor key performance indicators (KPIs) and metrics to assess the health of the customer relationship
- Identify patterns and make data-driven decisions
- Serve as the primary point of contact
- Build strong relationships and ensure smooth communication with internal teams
- Actively work to reduce customer churn
- Identify and suggest upsell and cross-sell opportunities
Requirements:
- Strong verbal and written communication skills
- Knowledge of sales and customer management
- Strong conflict management skills
- Clear and assertive communication skills for interacting with customers
- Empathy to understand customers' needs and challenges
- Emotional intelligence to handle different profiles and situations with balance
- Problem-solving and conflict-resolution abilities
- Willingness to travel
- Technical or higher education completed or in progress in administration, project management or related fields
- Familiarity with Agrosys software or other agribusiness management systems (plus)
- Experience in customer management (preferred)
Benefits:
- Health insurance
- Flexible schedule
- Training
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