Customer Support Representative, Part-Time
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Job Description
Customer Support Representative providing customer assistance at fast-growing fintech startup Clair. Engaging users through multiple communication channels to enhance their experience and understanding of financial products.
Responsibilities:
- Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
- Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
- Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
- Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission
Requirements:
- 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
- 1+ years experience using Zendesk.
- Excellent communication skills (written and verbal) in explaining tough concepts to customers
- An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
- A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
- An excitement about joining an early startup in the fintech space and about learning all things EWA
- A team player, who is ready to work hard and achieve success with the small but mighty team at Clair
Benefits:
- Medical, Dental, & Vision Coverage, with option to extend to your family
- Fully-paid parental leave
- Company-sponsored 401k, HSA, and FSA
- Unlimited vacation for salaried roles, generous PTO for hourly roles
- Work from home setup allowance
- Access to your earnings every day on Clair
- Company-sponsored short-term and long-term disability insurance
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