Customer Success Assistant
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Job Description
Customer Success Assistant onboarding children and parents into The Code Zone’s online coding clubs. Supporting platform access, technical issues, communications, and live online sessions.
Responsibilities:
- Handle inbound and outbound communications
- Onboard new children and parents into Game Dev clubs
- Help children access the platform and resolve common pre-session technical issues
- Assist with running the online platform, including replying to messages from children
- Run live online clubs when needed
- Help inspire young people to develop their love of coding and technology
Requirements:
- Friendly, approachable, reliable and professional
- Passionate about technology and coding
- Loves working with children and helping them learn new skills
- Great communication skills and able to make learning fun
- Strong IT literacy
- Confidence around children
- Experience with high-volume inbound and outbound calls
- Previous customer service or sales experience
- Must be based in the UK and hold the right to work in the UK
- Experience working with children (nice to have; not essential)
- Experience with CRM software (nice to have; not essential)
- All mentors require a DBS check
Benefits:
- Full training program and support
- DBS check provided by the employer
- Casual dress
- Remote working
- Involvement with a successful and fast-growing start-up
- Joining a friendly, like-minded team within a relaxed company culture
- Option to move to full-time if position becomes available
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