Client Success Manager – Workday
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Job Description
Workday AMS Client Success Manager leading managed services delivery and client relationships. Supporting Huron’s consulting clients with SLAs, governance, optimization, and growth.
Responsibilities:
- Serve as the primary point of contact and escalation for managed services clients
- Build trusted, long-term client partnerships
- Advise clients on Workday best practices, new features, releases, and optimization opportunities
- Lead client governance activities, including check-ins, Quarterly Business Reviews, and roadmap discussions
- Oversee end-to-end delivery of Workday managed services engagements
- Ensure adherence to SLAs, quality standards, and contractual obligations
- Monitor response times, service uptime, backlog health, and customer satisfaction
- Proactively address service risks or deviations
- Ensure appropriate resourcing, workload balancing, and skills alignment
- Support RFP responses, renewals, expansions, Statements of Work, and change orders
- Partner with sales, account leadership, and legal teams on contracts
- Prepare and present performance and financial reports to clients and internal stakeholders
Requirements:
- 5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday
- Workday implementation and/or post-implementation experience, including managed services, AMS, optimization, or support
- Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
- Experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
- Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
- Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)
- Workday certification(s) in functional and/or technical areas preferred
- ITIL or other relevant service management certifications preferred
Benefits:
- Annual incentive compensation program
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
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