Customer Success Manager, PubSec
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager leading GitLab’s North America Customer Success team for its DevSecOps orchestration platform. Driving adoption, measurable outcomes, account health, and customer advocacy.
Responsibilities:
- Lead a North America-based team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy
- Coach team members through feedback, development support, and career growth conversations
- Partner with the Director of Customer Success Managers to define team goals, responsibilities, and priorities
- Manage resource assignments, staffing levels, and hiring activity
- Develop senior-level customer relationships and support trusted-advisor partnerships
- Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams
- Support customers during escalations and coordinate effective responses
- Improve team processes and tools and oversee initiatives tied to objectives and key results
- Manage a team in North America while collaborating asynchronously with stakeholders across regions
Requirements:
- Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments
- Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals
- Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working
- Familiarity with Kubernetes and Docker
- Familiarity with SAST and DAST application security concepts
- Familiarity with AWS, GCP, and Microsoft Azure
- Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities
- Capability to lead distributed teams across regions, cultures, and lines of business
- Ability to work effectively with senior executives and external stakeholders
- Willingness to travel occasionally for customer meetings and team events
- Strength in communication, coaching, feedback, delegation, planning, and process improvement
- Ability to coach with empathy and build trust
- Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate across functions
- Must incorporate AI into daily workflows
Benefits:
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Remote work arrangement
Similar Jobs
Client Success Manager – Workday
Workday AMS Client Success Manager leading managed services delivery and client relationships. Supporting Huron’s consulting clients with SLAs, governance, optimization, and growth.
Director, Client Success
Director leading client success, renewals, and AI optimization for HST Pathways’ healthcare SaaS platform. Managing teams and improving adoption, retention, and operational performance.
Customer Success Manager
Customer Success Manager guiding onboarding, retention, and growth for US accounting firms and businesses building remote finance teams. Improving client processes and relationships.
Senior Customer Success Manager – Enterprise, Consulting
Senior Customer Success Manager advising enterprise leaders on Boardwise’s board management software, governance, and collaboration processes. Driving adoption, renewals, and organisational change.
Assistant, Customer Success Director
Remote Virtual Assistant supporting GetWing’s Director of Customer Success with scheduling, coordination, follow-ups, records, and reporting. Helping keep Customer Success operations organized.
Customer Success Representative
Customer Success Representative supporting Lamb Weston’s foodservice customers across Oregon. Managing leads, retention, distributor partnerships, and sales enablement.
Senior Meta Ads, Client Success Manager
Senior Meta Ads and Client Success Manager driving qualified leads and ROI for a Sydney digital marketing agency. Managing campaigns, budgets, optimisation, and client relationships remotely.
Manager, Customer Success Team – Mid-Market
Customer Success Manager leading CSM teams, retention, and revenue growth for Leap Tools’ interior décor visualization technology. Coaching teams and solving customer challenges remotely across Canada.
Principal Customer Success Manager
Principal Customer Success Manager owning strategic enterprise accounts for Commerce’s AI-driven ecommerce ecosystem. Driving adoption, renewals, expansion, advocacy, and executive customer outcomes.
Customer Success Engagement Manager
Customer Success Engagement Manager leading customer analytics engagements and AI solution implementations. Viaduct helps manufacturers improve yield, eliminate rework, and reduce operational costs.
Customer Success Manager
Customer Success Manager managing FoodChain ID client accounts, renewals, and product adoption. Partnering cross-functionally to deliver measurable customer value.
Mid-Market Customer Success Manager
Customer Success Manager managing mid-market accounts for Riverside’s AI-powered content creation platform. Driving adoption, retention, renewals, and expansion through strategic customer guidance.
Customer Success Manager
Customer Success Manager growing Ordio’s all-in-one HR platform for deskless-workforce companies. Driving onboarding, renewals, upselling, expansion, and net revenue retention.
Customer Success Manager
Customer Success Manager translating SEO, AI search and PPC performance into measurable client outcomes. Driving retention, reporting, projects and expansions for Measure Marketing's B2B clients.
Coordinator – Sportsbook CRM
Sportsbook CRM Coordinator executing conversion, retention, and reactivation campaigns for Hard Rock Digital's online sportsbook and casino business. Coordinating messaging across marketing and operational teams.
Senior Customer Success Executive – ServiceNow
Senior Customer Success Executive guiding enterprise customers through strategic ServiceNow transformations. Driving platform adoption, retention, executive alignment, and expansion for an AI business-reinvention platform.
Customer Success Manager – AI-native B2B SaaS
Customer Success Manager owning European SMB and mid-market accounts for Tidio’s AI-powered customer service platform. Driving adoption, retention, renewals, and expansion.
Director, Sales & Customer Success
Sales director leading specialty sales and customer success for Empower’s evidence-based behavioral health and community care programs. Building pipeline discipline, cross-sell strategy, AI-enabled workflows, and a regional pod model.
Customer Success Manager
Customer Success Manager managing healthcare customer accounts and adoption outcomes. Guiding users toward measurable value from WellHive’s platform.
Client Success Consultant – Assistant Solutions
Client Success Consultant helping BELAY, a virtual staffing company, retain clients and grow accounts. Managing client-contractor relationships, service delivery, consulting, and upselling remotely.