Customer Success Associate
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Job Description
Customer Success Associate at Samsara assisting top customers in customizing IoT platform solutions to enhance operational efficiency. Role involves collaboration with cross-functional teams and mentoring.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of operations with the IoT platform
- Compose joint success plans with customers outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customers’ decision-makers
- Conduct workshops with customers to recommend workflow changes
- Serve as a mentor to the wider Customer Success and Support teams
- Champion and embed Samsara’s cultural principles
Requirements:
- 2+ years of experience in a Customer Success, account management, or strategic consulting role
- English and French fluency
- Bachelor's degree from an accredited university
- Previous hands-on experience assisting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced environment
Benefits:
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus/variable pay
- Equity opportunities for eligible roles
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