Customer Success Manager – FinTech, DATEV Experience
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Job Description
Customer Success Manager für BuchhaltungsButlers cloudbasierte Buchhaltungssoftware. Betreuung von SaaS- und E-Commerce-Kund:innen, Support-Tickets, Demos und Content-Erstellung.
Responsibilities:
- Conduct demo calls and actively listen to understand customer needs in the e-commerce and SaaS sectors and derive suitable solutions
- Independently manage support tickets and provide fast, customer-focused solutions
- Work closely with the Onboarding and Automation teams to ensure customer satisfaction and continuously improve solutions
- Independently create content such as blog articles, templates, and help pages
- Actively support the implementation of the AI and content strategy
Requirements:
- Experience in financial accounting or a solid understanding of tax-related processes
- Experience in direct customer contact, ideally in a SaaS environment
- Strong intuition for customer needs
- Ability to define, track, and achieve realistic goals and KPIs
- Excellent written and spoken communication skills in German and English
- Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar systems
Benefits:
- Comprehensive onboarding program
- Ongoing mentoring
- Continuous professional development opportunities
- Regular development discussions
- Annual professional development budget
- No dress code
- Team dinners
- Sports activities
- After-work drinks
- Regular company offsites
- Remote-first work model or office-based work directly at Ostbahnhof
- Family-friendly policies, with flexibility in arranging working hours and location
- Attractive compensation package
- 30 days of paid vacation
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