Client Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Success Manager maximizing client value from Electrosonic’s audiovisual solutions. Driving adoption, retention, contract compliance, and growth opportunities.
Responsibilities:
- Serve as the primary post-sales contact for AV clients, ensuring smooth onboarding and ongoing support
- Develop success plans tailored to client goals and AV environments
- Monitor service delivery and escalate issues to ensure timely resolution
- Conduct regular business reviews and performance check-ins with clients
- Collaborate with Field Services, Support, and Sales to align on client needs
- Manage contract deliverables to ensure compliance with scope, timelines, and SLAs
- Identify potential contract gaps, delays, or non-compliance and initiate mitigation plans
- Identify upsell and cross-sell opportunities based on client usage and feedback
- Advocate for clients internally to improve service offerings and product features
- Track and report client health metrics and satisfaction scores
- Maintain accurate documentation of client interactions and success plans
Requirements:
- 3–5 years in AV services, customer success, or account management
- Strong understanding of AV technologies and service delivery models
- Excellent communication, relationship-building, and problem-solving skills
- Experience with CRM and customer success platforms
- CTS or PMP certification is a plus
Benefits:
- Hybrid work environment, dependent on position
- Medical benefits
- Dental benefits
- Vision benefits
- Life and disability benefits
- Wellness discount programs
- 401k
- Paid parental leave after 1 year of service
- 12 company-paid holidays
- 3 weeks of paid time off
- Continuous learning and knowledge sharing
- Career growth support
Similar Jobs
Customer Engagement – Adjunct Faculty – Online
Online adjunct faculty teaching Customer Engagement at Grand Canyon University, an Arizona Christian university. Facilitating discussions, grading work, and supporting student learning.
Customer Success Coordinator
Customer Success Coordinator guiding onboarding, adoption, retention, and expansion for ePlus Managed Services clients. Managing customer health, escalations, reporting, and service improvements.
Senior Customer Success Consultant
Senior Customer Success Consultant guiding government clients through adoption of Granicus SaaS solutions. Using Salesforce and PowerBI analytics to drive value, retention, and expansion.
Customer Success Team Lead
Customer Success Team Lead managing Asana’s Bulgaria-based remote team. Coaching performance, customer adoption, and operational delivery for collaboration software users.
CRM – AI Manager
CRM/KI Manager maintaining databases, CRM systems, and data quality for Germany’s stroke-support foundation. Coordinating artificial-intelligence applications and supporting teams with digital solutions.
Customer Success Team Lead
Customer Success Team Lead managing Asana Customer Success operations in Bulgaria. Coaching managers, driving performance metrics, and improving customer adoption of collaboration software.
Partner Success Manager
Partner Success Manager driving B2B client acquisition, PMI product consumption, and strategic account growth. Supporting regional business plans for PMI, the project management institute.
Director of Customer Success
Customer success leader driving adoption, retention, and value realization for GovWorx SaaS products. Serving 911/ECC centers and public safety agencies while developing the CS team.
Podcast Client Success Manager
Podcast Client Success Manager supporting an Australian media company’s podcast clients and sponsors. Coordinating production, publishing deliverables, client relationships, and performance reporting.
Client Success Manager
Client Success Manager guiding dentists’ websites and digital marketing campaigns at Firegang Dental Marketing. Managing client relationships, onboarding, analytics reporting, and campaign improvement.
Enterprise Customer Success Manager
Enterprise Customer Success Manager helping manufacturers adopt Dozuki’s connected worker software. Managing retention, expansion, ROI, and executive customer relationships.
VP, Customer Success Operations – Retention
VP building ECI’s AI-native customer success operating model for 25,000+ B2B SaaS customers. Owning retention, lifecycle operations, customer intelligence, and AI enablement.
Director, Client Success – SUMMIT
Director of Customer Success scaling UiPath’s enterprise automation customer portfolios. Leading renewals, adoption, risk management, strategic partnerships, and high-performing teams.
Customer Success Manager
Customer Success Manager growing school-district transportation partnerships at EverDriven. Driving retention, renewals, revenue expansion, and client solutions for alternative student transportation.
Client Experience Specialist
Client Experience Specialist supporting EAP clients and providers for Pyramid Healthcare’s behavioral healthcare services. Coordinating referrals, resolving concerns, and maintaining client records.
Customer Success Manager
Customer Success Manager helping Vantor’s government and defence software customers achieve adoption and long-term value. Managing onboarding, renewals, expansion, and strategic customer relationships across Europe.
Customer Success Partner
Customer Success Partner supporting customer adoption, retention, training, and expansion. Helping Hi Rasmus make evidence-based autism care accessible to families.
Mission Success Manager
Mission Success Manager guiding commercial and government customers through secure SaaS deployment on Game Warden. Coordinating implementation, FedRAMP authorization, escalations, renewals, and product feedback.
CRM Marketing Manager
CRM Marketing Manager building automated lifecycle journeys for CXM’s customer marketing across 12 international markets. Improving activation, retention, reactivation, and customer lifetime value through data-driven campaigns.
Mid-Level CRM Analyst – Engagement and Lifecycle Specialist
Analista de CRM na Stone, empresa brasileira de tecnologia e serviços financeiros. Gerindo jornadas, campanhas multicanal e estratégias de engajamento do portfólio Ton.