Scaled Customer Success Manager – Ads
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Scaled Customer Success Manager optimizing Amazon advertising for Pacvue’s commerce media platform. Managing scaled customer programs, retention, expansion, and ad ROI.
Responsibilities:
- Build and manage digital and 1:Many Customer Success strategies for customers using Helium 10 Ads and Amazon Seller Central advertising solutions
- Manage a broad customer portfolio through playbooks, content delivery, metrics, and automation
- Maintain and grow a small book of direct customer relationships
- Diagnose and solve retention and expansion challenges across onboarding, adoption, renewal, and expansion
- Become an expert on Helium 10 Ads and Amazon Seller Central advertising tools
- Build scaled engagement strategies that improve advertising ROI and customer success
- Conduct quarterly business reviews and identify expansion opportunities within the ads product suite
- Familiarize yourself with Helium 10 products and position advertising as a core growth lever
- Scale awareness and adoption of new advertising features, campaign types, and optimization capabilities
- Analyze customer data, ad performance, spend patterns, and campaign outcomes
- Create targeted engagement campaigns across customers’ advertising journeys
- Exercise independent judgment on retention and expansion strategy across the ads portfolio
- Evaluate and improve the self-serve ads experience using customer feedback and usage data
- Partner with product teams to enhance advertising features and user experience
- Advise Support, Marketing, Product, and Brand Evangelists on ads-related customer strategy
- Test and iterate scaled program initiatives, tracking results, feedback, and ROI improvements
Requirements:
- 5+ years of experience in customer success, account management, or customer retention, with a demonstrated track record of owning end-to-end programs independently
- Direct experience with Amazon Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) or Helium 10 Ads platform
- Hands-on knowledge of ad campaign management, budget allocation, bid strategies, and performance metrics
- Deep understanding of Amazon advertising, including campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement
- Strong understanding of customer lifecycle management and retention strategies
- Experience managing a book of business with direct customer relationships and driving revenue growth through expansion
- Comfort with both scaled 1:Many and strategic 1:1 customer engagement
- Experience with automation tools, CRM software, and marketing platforms
- Familiarity with customer data platforms and analytics tools that track ad performance
- Excellent communication and interpersonal skills, with ability to explain complex advertising concepts clearly
- Strong data literacy and ability to analyze campaign performance data, identify trends, and make data-driven recommendations
- Ability to own the ads scaled-CS strategy end-to-end with full autonomy
- Passion for helping customers succeed and commitment to continuous improvement
Benefits:
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot
- Additional annual bonus compensation through one of Pacvue’s incentive plans
Similar Jobs
Customer Success Manager
Customer Success Manager driving adoption, retention, and expansion for Elite’s law-firm operations automation platform. Delivering customer training and managing complex SaaS accounts.
Event Success Manager
Event Success Manager guiding corporate and association clients through EventMobi’s event technology. Managing onboarding, event execution, adoption, and customer retention.
Event Success Manager
Event Success Manager guiding corporate and association clients through EventMobi’s event management platform. Leading onboarding, technology training, and end-to-end event delivery.
Event Success Manager
EventMobi event technology success manager guiding Canadian corporations and associations through onboarding, event execution, and customer retention.
Customer Success Manager
Customer Success Manager driving adoption, retention, and renewals for complex Equifax customer accounts. Guiding implementation, value realization, and cross-functional client advocacy.
Customer Success Manager
Customer Success Manager guiding German enterprise customers using Citrine’s AI materials and chemicals SaaS platform. Driving adoption, value realization, renewals, and strategic customer relationships.
Customer Success Manager
Customer Success Manager driving Sentinel enterprise account adoption, retention, and expansion at BotCity, a governance platform for Python automations and AI Agents. Building CS processes and customer feedback loops.
Client Success Administrator
Client Success Administrator supporting client requests and account managers at Tech-Keys, a Managed Service Provider. Managing tickets, vendors, documentation, and service delivery quality remotely.
Client Success Manager
Client Success Manager maximizing client value from Electrosonic’s audiovisual solutions. Driving adoption, retention, contract compliance, and growth opportunities.
Customer Engagement – Adjunct Faculty – Online
Online adjunct faculty teaching Customer Engagement at Grand Canyon University, an Arizona Christian university. Facilitating discussions, grading work, and supporting student learning.
Customer Success Coordinator
Customer Success Coordinator guiding onboarding, adoption, retention, and expansion for ePlus Managed Services clients. Managing customer health, escalations, reporting, and service improvements.
Senior Customer Success Consultant
Senior Customer Success Consultant guiding government clients through adoption of Granicus SaaS solutions. Using Salesforce and PowerBI analytics to drive value, retention, and expansion.
Customer Success Team Lead
Customer Success Team Lead managing Asana’s Bulgaria-based remote team. Coaching performance, customer adoption, and operational delivery for collaboration software users.
CRM – AI Manager
CRM/KI Manager maintaining databases, CRM systems, and data quality for Germany’s stroke-support foundation. Coordinating artificial-intelligence applications and supporting teams with digital solutions.
Customer Success Team Lead
Customer Success Team Lead managing Asana Customer Success operations in Bulgaria. Coaching managers, driving performance metrics, and improving customer adoption of collaboration software.
Partner Success Manager
Partner Success Manager driving B2B client acquisition, PMI product consumption, and strategic account growth. Supporting regional business plans for PMI, the project management institute.
Director of Customer Success
Customer success leader driving adoption, retention, and value realization for GovWorx SaaS products. Serving 911/ECC centers and public safety agencies while developing the CS team.
Podcast Client Success Manager
Podcast Client Success Manager supporting an Australian media company’s podcast clients and sponsors. Coordinating production, publishing deliverables, client relationships, and performance reporting.
Client Success Manager
Client Success Manager guiding dentists’ websites and digital marketing campaigns at Firegang Dental Marketing. Managing client relationships, onboarding, analytics reporting, and campaign improvement.
Enterprise Customer Success Manager
Enterprise Customer Success Manager helping manufacturers adopt Dozuki’s connected worker software. Managing retention, expansion, ROI, and executive customer relationships.