Customer Success Manager – OEM, EMEA
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Job Description
Customer Success Manager retaining and expanding EMEA OEM accounts for Evident’s high-precision microscope optics business. Coordinating commercial, technical, supply chain, and customer support teams.
Responsibilities:
- Serve as the primary commercial contact for established EMEA OEM accounts
- Maintain regular touchpoints with customer purchasing, operations, and technical teams
- Ensure on-time delivery, fast problem resolution, and high retention
- Track purchasing patterns and identify incremental expansion opportunities
- Manage quote-to-order conversions and support contract execution
- Partner with regional Strategic Account Managers focused on new business development
- Handle commercial continuity and transition new business wins into long-term accounts
- Collaborate with local Customer Support in Prague, Applications Engineering, Supply Chain, and Operations
- Maintain accurate forecasting, customer data, and sales activity tracking within CRM
- Connect with clients primarily via phone and video
- Attend periodic face-to-face visits, trade shows, and internal team meetings across Europe approximately once every two months
- Build and shape the Customer Success framework for OEM in EMEA
Requirements:
- 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment
- Experience ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences
- High self-management, independence, and internal drive
- Ability to combine tactical execution with high-level vision and process design
- Business fluency in English required
- Strong written and spoken proficiency in German required
- French highly desirable / a big advantage
- Comfortable interacting with CRM/ERP tools
- Ability to navigate technical product discussions with engineering and commercial stakeholders
- EU based
- Bachelor's degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred
- Being based in Prague, Czechia, is a plus
Benefits:
- High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA
- Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe
- Flexibility: Remote work structure across Europe
- Periodic face-to-face visits, trade shows, and internal team meetings across Europe (approximately once every two months)
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