Customer Success Associate, Scaled
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Associate managing customer engagement, activation, and retention strategies for scaled customers at Tango. Collaborating across teams to optimize customer outcomes through AI and automation.
Responsibilities:
- Build, iterate and own a systematic approach to deliver a high-quality customer experience for Tango’s scaled customers. This includes:
- Creating systems that leverage AI, automation & workflow tools to scale customer engagement and deliver personalized experiences across hundreds of accounts; identify opportunities to replace manual processes with scalable systems
- 1:Many programs to optimize engagement programs that meet the customer at the right moments – measuring the effectiveness & iterating to continuously improve customer outcomes; this includes timebound outreach, webinars, feature release communications, etc.
- Identify both opportunities & risks within the scaled segment by monitoring data and trends to drive GRR/NRR
- Collaborate cross-functionally with Product, Marketing, and Operations by identifying trends, patterns & friction points that impact activation, adoption & retention
Requirements:
- 2-4 years of SaaS experience in scaled or digital customer success, customer engagement or consulting roles; experience building playbooks, templates and frameworks that support a diverse scope of customers
- Highly organized with an eye for prioritization; comfortable supporting a high volume of accounts with a clear perspective on when systematic approaches vs. human-driven work can best move the needle for customers
- Eagerness to hop on a call to triage an issue, provide perspective & curiosity to better understand those you support
- Technical aptitude; strong systems thinking around AI, automation and scalable customer engagement with excitement around turning repetitive work into repeatable processes
- Comfortable in a fast-paced, startup environment with high ambiguity; willing to create structure where processes do not yet exist
- Bonus points if you have worked at Series A/B company
Benefits:
- Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans
- Competitive compensation + meaningful equity
- 401(k) plan
- Work from anywhere in the US, with UberEats and Deskpass stipends—on us!
- Generous annual stipend for Learning & Development & Productivity
- Health and Wellness stipend
- Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off
- Paid parental leave
- Subsidized National Parks Annual Pass
- Subsidized Roller Skates (yes, seriously)
Similar Jobs
Principal Customer Success Manager
Principal Customer Success Manager responsible for key account management and growth strategy. Ensuring customer success through effective relationship building and operational delivery.
Customer Success Manager – Lifecycle
Customer Success Manager focused on delivering Cisco software adoption services for clients. Collaborating with stakeholders to enhance product consumption and mitigate adoption barriers.
Salesforce Marketing Cloud, CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist working with a digital communications agency for enterprise client campaigns. Managing audience, campaigns, and collaboration with Marketing and Technology teams.
Salesforce Marketing Cloud, CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist for a large enterprise client, executing campaigns and managing CRM operations. Collaborating with Marketing, CRM, and Technology teams to enhance digital marketing strategies.
Salesforce Marketing Cloud CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist supporting campaign execution for a leading digital agency headquartered in Dubai. Involves managing marketing automation and CRM operations for a major client.
Salesforce Marketing Cloud – CRM Operations Specialist
Salesforce Marketing Cloud Specialist executing campaigns and managing CRM operations for a large enterprise client. Collaborating with marketing and technology teams for optimized outcomes.
Senior SAP CRM Consultant
Senior SAP CRM Consultant addressing system demands, improvements, and critical issues. Collaborating with business areas and technical teams for functional analysis and solution implementation.
Client Experience Manager – Payment Integrity
Client Experience Manager at Rialtic shaping client interactions and satisfaction in healthcare payment integrity. Focused on operational processes, reporting, and client support strategies.
Customer Success Manager
Customer Success Manager at a FinTech startup managing a portfolio of self-employed professionals. Advising on tax and financial operations while delivering exceptional customer experience.
Customer Success Manager
Customer Success Manager in a robust B2B platform for financial operations, managing enterprise accounts and driving customer retention. Involves AI and No-Code technology for automating financial reconciliations.
Customer Success Manager
Customer Success Manager ensuring clients achieve value from Techdinamics' technology solutions. Building relationships and driving retention and satisfaction in the fulfillment logistics area.
Customer Success Manager – m/f/d
Customer Success Manager ensuring clients love our product and coaching them on effective use. Collaborating with the product team to enhance software in the real estate industry.
Customer Success Manager – FinTech, DATEV experience
Customer Success Manager in a dynamic startup helping clients in E-Commerce and SaaS. Engaging in support, content creation, and collaborating for customer satisfaction.
HubSpot CRM Specialist
HubSpot CRM Specialist at VIDIZMO, transforming CRM data into actionable insights across Marketing and Sales. Responsible for dashboard management, data analysis, and CRM optimization.
Client Success Manager – Sales and Renewals
Client Success Sales and Renewal Manager at Sage Intacct handling renewals, sales strategies, and client relationships. Driving growth and ensuring client satisfaction across ERP products.
Senior CRM, Lifestyle Manager
Senior CRM/Lifecycle Manager overseeing retention strategies for an app with 600,000+ users. Manage multi-channel campaigns to engage users and improve retention.
Consultor/a Técnico CRM Dynamics 365, Business Central
Consultant specializing in Dynamics 365 and Business Central. Working remotely on optimizing and maintaining CRM tools for multiple clients.
Customer Success Manager
Customer Success Manager for sMedia, building relationships with dealership customers in digital marketing. Focus on driving product innovation and customer satisfaction, while managing key accounts.
Partner Success Manager
Partner Success Manager at Float Health driving referral volume growth across specialty pharmacy partners. Building relationships and executing growth strategies in a fully remote role.
Customer Success Manager, AI & Automation
Customer Success Manager focusing on AI and automation processes for improving customer experience. Collaborating with a small team to manage customer journeys and build automated workflows.