Customer Success Engineer
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Job Description
Customer Success Engineer helping global enterprises adopt Cyera’s AI and data security platform. Driving onboarding, technical success, retention, expansion, and ROI.
Responsibilities:
- Serve as the primary technical expert on the Cyera Platform
- Establish trusted-advisor relationships with customers from practitioners to executives
- Drive customer adoption through onboarding and training
- Understand customer requirements, challenges, and desired business outcomes
- Design and deliver customized use cases using a consultative approach
- Drive sustained platform adoption, customer engagement, expansion, and return on investment
- Identify and resolve blockers to customer success in collaboration with peers
- Advocate for customer feedback and influence Cyera’s roadmap and product development
- Use self-paced training resources to support customer education
- Troubleshoot and resolve technical issues affecting customers
- Monitor and report customer health and usage indicators
- Develop joint success plans with customers
- Document and share best practices internally and externally
- Mentor team members and support their professional development
- Participate in interviewing and onboarding team members
- Conduct Quarterly Business Reviews with customers
Requirements:
- Associate degree or equivalent experience required
- Bachelor’s degree in Computer Science or similar experience a plus
- 12 years experience in strong project management skills
- Self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
- Results-oriented mindset with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
- Prior experience collaborating with Development teams
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration
- Experience with cloud networking, data and compute assets, IAM and permissions
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred
- Prior experience working in a software company in a technical customer-facing role
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
- Excellent interpersonal and customer relations skills
- Clear and concise verbal and written communication skills
- Proficiency in leading executive meetings and technical workshops
- Ability to work autonomously on intricate challenges and tasks with limited documentation
- Ability to travel 25–50% annually
Benefits:
- Ability to work remotely
- Office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
- Potential merit increases based on individual or company performance, time in role, and other discretionary factors
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