Customer Success Engineer
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Job Description
Customer Success Engineer driving adoption, ROI, and technical success for enterprises using Cyera’s AI and data security platform. Remote Seattle role with 25–50% annual client travel.
Responsibilities:
- Serve as the primary technical expert on the Cyera Platform
- Establish trusted-advisor relationships with customers from practitioners to executives
- Drive customer adoption through onboarding and training
- Understand customer requirements, challenges, and desired outcomes
- Design and deliver customized use cases using a consultative approach
- Drive sustained platform adoption, customer engagement, expansion, and return on investment
- Identify and resolve customer-success blockers with peers
- Advocate for customer feedback and influence Cyera’s roadmap and product development
- Use self-paced training resources to support customer education
- Troubleshoot and resolve technical customer issues
- Monitor and report customer health and usage indicators
- Develop joint success plans with customers
- Document and share best practices internally and externally
- Mentor team members and support professional development
- Participate in interviewing and onboarding team members
- Conduct Quarterly Business Reviews and identify improvement opportunities
- Travel 25–50% annually to engage directly with clients
Requirements:
- Associate’s degree or equivalent experience required
- Bachelor’s degree in Computer Science or similar experience is a plus
- 12 years of experience; the posting states this requirement ambiguously as “12 years experience in”
- Strong project management skills
- Self-starter comfortable in an ambiguous, fast-paced, deadline-oriented startup environment
- Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
- Prior experience collaborating with Development teams
- Proficiency in SQL
- Proficiency in scripting languages such as Python or equivalent
- Hands-on experience with cloud environments
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, basic administration, cloud networking, data and compute assets, IAM, and permissions
- Experience with programming or scripting languages, APIs, and web services
- Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred
- Prior experience in a software company in a technical customer-facing role
- Track record of owning customer relationships, including onboarding, renewal, and expansion
- Self-motivated, proactive, innovative team player
- Excellent interpersonal and customer relations skills
- Clear and concise verbal and written communication skills
- Proficiency leading executive meetings and technical workshops
- Ability to work autonomously on complex challenges and tasks with limited documentation
Benefits:
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
- Potential merit increases based on individual or company performance, time in role, and other discretionary factors
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