Customer Success Executive
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Job Description
Customer Success Executive delivering exceptional service to external customers and supporting internal sales team with administrative tasks.
Responsibilities:
- Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
- Prioritise incoming calls (with occasional outbound calls when required).
- Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
- Escalate enquiries appropriately, and following up to ensure timely resolution.
- Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach.
- Support other internal departments when required and agreed with the Customer Success Manager.
Requirements:
- Passionate about delivering great customer experiences
- Friendly, confident telephone manner
- Excellent verbal and written communication skills
- Strong problem-solver
- Organised, methodical, and proactive
- Collaborative team player
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