Customer Success Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success & Growth Lead at Branch, transforming AEC design software through user engagement and insights. Engage with pilot users to ensure product success and drive market positioning.
Responsibilities:
- Embed with current pilot participants and ensure their success
- Convert pilot discussions into structured insights for the product roadmap
- Own the external description of Branch Concept across various platforms
- Find and onboard the next cohort of pilot users
- Partner with leadership on pricing, packaging, and sales motions as we approach general availability
Requirements:
- 3 to 5 years of experience in product marketing, customer success, or closely related GTM role at an early-stage software company
- Product marketing instincts
- Ability to translate technical content into user-friendly language
- Strong writing skills
- Comfortable with ambiguity and capable of defining roles
- Quick learner, with a hunger for domain knowledge in AEC
- Background in AEC is a plus but not required
- Hands-on design or engineering experience of any kind is a plus
Benefits:
- Flexible on location
- Regular travel to attend AEC industry events, roughly 15% of your time on average
Similar Jobs
Client Success Associate
Client Success Associate role at Nox Health managing client accounts and improving engagement through data analysis, project management, and training initiatives. Collaborating on sleep health solutions as part of a remote team.
Customer Success Manager – Renewals
Renewal Specialist executing customer contract renewals while collaborating with Customer Success Managers. Ensuring timely and accurate renewals across the portfolio for Rockwell Automation.
Customer Success Manager – Renewals
Renewal Specialist at Rockwell Automation supporting contract renewals and collaborating with Customer Success Managers. Remote role with a focus on contract execution and customer account management.
Customer Success Manager – Renewals
Renewal Specialist supporting the renewal execution of customer contracts for Rockwell Automation. Collaborating with teams to ensure timely and accurate renewals across the portfolio.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and product optimization for automotive sector. Focused on onboarding, development of use cases, and preventing churn through strategic analysis.
Client Success Associate
Client Success Associate providing operational support to clients and managing relationships with healthcare suppliers. Responsible for KPIs, onboarding support, and report management.
Client Success Associate
Client Success Associate responsible for operational support and developing client relationships in a remote setting. Engaging with healthcare partners and ensuring service quality with operational tasks.
Clinical Customer Success Manager/MTRA
Customer Success Manager at AIRS Medical driving value through customer engagement with MRI solutions. Collaborating globally to enhance clinical workflow and customer satisfaction.
Mid-Market Customer Success Manager
Mid-Market Customer Success Manager managing ~60 customer accounts on AI legal operations platform. Facilitate post-sale lifecycle, retention, and expansion across various teams.
Customer Success Associate Partner
Customer Success Manager responsible for managing client relationships and ensuring value delivery for FICO's solutions in Canada's major financial institutions.
Customer Success Manager
Customer Success Manager responsible for building and scaling Customer Success at Velixo. Focused on guiding customers through onboarding, adoption, and renewal processes with a collaborative mindset.
Customer Success Manager – MCP
Customer Success Manager managing existing client relationships at Mortgage Cadence. Focus on client growth, optimization, and platform utilization for mortgage lenders.
CRM Analyst
CRM Analyst responsible for optimizing Slate CRM to support admissions at Vanderbilt University. Focusing on designing and building reports, campaigns, and event structures in CRM.
Senior Client Success Manager
Senior Client Success Manager serving as primary contact for attorney and law firm clients. Ensuring exceptional client experiences and measurable campaign success through collaboration with marketing teams.
Customer Success Manager – Growth, Agriculture
Customer Success & Growth Manager driving agricultural technology adoption for a client in Türkiye. Building relationships with farmers and guiding them through the adoption process.
Scaled Customer Success Manager, Startups
Scaled Customer Success Manager at OpenRouter responsible for startup ecosystem and customer success operations. Engaging with founders and driving activation, retention, and growth across the platform.
Customer Success Manager – Gestionnaire du succès client
Entry-level Customer Success Manager at Upland Software helping clients maximize success with SaaS solutions. Building relationships and managing customer satisfaction, renewals, and growth.
Principal Customer Success Manager
Customer Success Manager managing customer relationships within NiCE CX team for long-term engagement. Ensuring adoption and value realization throughout the customer lifecycle via strategic partnerships.
Senior Partner Success Strategist
Senior Partner Success Strategist at Action Squared providing remote support and training for partners. Ensures effective tool usage and contributes to positive partner experiences.
Customer Success Manager
Customer Success Manager for Axya's procurement platform serving manufacturing industry. Overseeing end-to-end project management and customer operations across Canada and the USA.