Customer Success Manager
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Job Description
Customer Success Manager engaging customers to derive maximum value from BeyondTrust’s cybersecurity solutions. Driving customer journey milestones and advocacy through strategic partnerships and organizational collaboration.
Responsibilities:
- Work to execute a world-class customer experience using internal tools, templates, and processes.
- Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc.
- Determine how to drive a swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, and accelerate the adoption of our products
- Cross-collaborate with Sales on accounts, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands our customers and their current state in using our products
- Advocate for the customer – ensure they see relevant case studies, know about upcoming release details, and new products. Report internally on customer issues and feature requests, and ensure their product requests are considered
- Examine health check findings and ensure actions are created, tracked, and closed promptly by the teams who own them, facilitating the resolution across the various teams who own the actions.
Requirements:
- 2+ years of previous Customer Success / Customer Management experience.
- Experience in success plans and customer health scoring.
- Strong organizational skills and the ability to handle multiple customers in a fast-paced environment.
- Experience in tracking actions, resolving issues, and de-escalating customer concerns.
- Excellent verbal and written communication skills
- Proactivity is a must.
Benefits:
- Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
- We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
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