Customer Success Manager
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Job Description
Customer Success Manager leading relationships and teams in LATAM for a fully remote company. Driving customer retention and growth while managing high-performing teams.
Responsibilities:
- Manage a portfolio of customer accounts end‑to‑end, including onboarding, relationship development, retention, and growth.
- Drive company growth through securing renewals, expansions, and mitigating churn risk.
- Directly manage and develop a team of Executive Assistants and Recruitment Coordinators, ensuring strong performance and accountability.
- Coach, provide feedback, and address performance to build a high-ownership culture.
- Monitor customer health and revenue metrics (NRR) to drive decisions.
- Use CRM tools (HubSpot preferred) to track account performance.
- Collaborate cross-functionally to improve customer outcomes and experience.
Requirements:
- 3+ years in customer-facing roles (e.g., Customer Success Manager, Executive Support Manager, Client-Facing Team Lead, or similar) with experience in professional services, BPO, or consulting environments.
- Proven experience managing large teams (5+ direct reports) in remote or hybrid environments.
- Proven background in account management building client relationships, driving retention, and supporting growth initiatives.
- Exposure to customer health and revenue metrics (e.g., churn, NRR, expansions).
- Skilled in prioritization and operating under pressure with minimal guidance.
- Fluent English (C1+), with the ability to communicate clearly and influence stakeholders.
- Experience with CRM tools (HubSpot preferred).
Benefits:
- Competitive pay: raises every 6 months + performance bonuses.
- Global health insurance: medical, dental, vision, mental health, and routine care.
- Paid holidays, vacation, sick days, and family care days.
- Family-friendly benefits: parental leave and flexible parent policies.
- Work-life balance: fixed schedules, no overtime, weekends off.
- Continuous development through feedback, performance reviews, and growth opportunities.
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