Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager owning merchant onboarding, retention, adoption, and growth for Mayflower’s global entertainment technology platforms. Coordinating payments-related operations across Sales, Product, Tech, Finance, Risk, and Compliance.
Responsibilities:
- Own the merchant relationship from contract signing through onboarding, launch, ongoing support, retention, product adoption, and account development
- Take over merchants after Sales handover
- Coordinate onboarding, integration, and launch
- Manage and develop a portfolio of merchants
- Maintain regular communication and conduct QBRs
- Support retention and identify churn risks
- Identify upsell opportunities and new processing needs
- Train merchants to use the product dashboard
- Coordinate incidents and escalations until resolution
- Work closely with Sales, Partnerships, Onboarding, Product, Tech, Finance, Risk, and Compliance
- Maintain CRM records, tasks, meeting notes, and next steps
- Contribute to process and documentation improvements
- Attend several industry conferences per year
Requirements:
- 2+ years in Customer Success, Account Management, or another B2B customer-facing role
- 1+ year of experience in payments, fintech, PSP, acquiring, gateway, or orchestration
- Understanding of PSP, acquirer, MID, routing, settlements, chargebacks, and approval rate
- Strong/native English
- Confident use of CRM, task-management tools, email, and business communication tools
- Ability to travel within the EU
- Additional European languages are an advantage
- Experience with key accounts is preferred but not mandatory
Benefits:
- EU-based employment contract and a 3-year Cyprus work visa with full support for relocation and visa processes, including assistance for family
- Flights to Limassol for you and your family
- Company-covered apartment for the first month
- Full relocation support
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
- Private medical insurance for you and your family
- Corporate mobile plan with unlimited use in Cyprus and roaming included
- Mindfulness and well-being support, including psychological assistance with 50% coverage
- 50% coverage of school and kindergarten fees for children
- Fully covered sports benefits
- Access to in-house electric scooters and bike rentals
- Provident fund in Cyprus, co-funded by you and the Company, available after probation
- Language courses, conferences, training programs, and coaching
- Peer recognition program
- Fully equipped office in Limassol
- Free breakfasts
- Wolt Allowance
- In-house coffee bar with high-quality drinks
- Health bar stocked with nutritious snacks
- International teams, corporate events, team buildings, and hackathons
Similar Jobs
Customer Success Associate
Customer Success Associate supporting employer-sponsored mental health services at Spring Health. Coordinating customer issues, reporting, documentation, and member experience across cross-functional teams.
Customer Success Assistant
Customer Success Assistant onboarding children and parents into The Code Zone’s online coding clubs. Supporting platform access, technical issues, communications, and live online sessions.
Strategic Customer Success Manager
Strategic Customer Success Manager driving retention, renewals, and growth for Synthesia’s enterprise AI video platform. Managing strategic accounts, customer adoption, ROI communication, and senior-stakeholder business reviews remotely in the USA.
Senior Customer Success Manager
Senior Customer Success Manager helping RemotePass, a remote-work management platform, onboard, retain, and grow North American customers. Partnering with customers and internal teams to maximize platform value and drive expansion.
Client Success Manager
Client Success Manager helping German allied-health clients implement VALD human-measurement technology. Supporting onboarding, education, relationships, and ongoing client success remotely.
VP, Delivery & Customer Success
VP leading end-to-end delivery and customer success for Dura Digital, a global AI-enabled technology services company. Overseeing studios, profitability, client outcomes, and transformation engagements across engineering, data, design, and product.
Director, Customer Success Operations
Customer Success Operations Director building analytics, enablement, and scalable processes for Tekmetric’s auto repair shop software. Partnering with leadership to improve onboarding and retention operations.
Customer Success Specialist
Customer Success Specialist retaining and growing customers for a UK business, remotely from South Africa. Onboarding clients, monitoring account health, resolving issues, and identifying renewal and expansion opportunities.
Customer Success Manager
Customer Success Manager leading teams and retention strategies for Propelus, a healthcare workforce compliance technology company. Driving renewals, expansion, customer health analytics, and cross-functional process improvement.
Director, Customer Success
Director leading customer success for Mural Health, a clinical-trial technology startup. Building teams, enterprise relationships, scalable processes, and retention and expansion strategies.
Senior Customer Success Manager
Senior Customer Success Manager driving adoption, retention, expansion, and executive engagement for Demandbase’s pipeline AI platform. Guiding enterprise customers through strategic account-based go-to-market transformation and measurable business outcomes.
Client Engagement Manager
Client Engagement Manager coordinating pharmaceutical commercialization projects for EVERSANA, a life sciences services company. Managing requirements, cross-functional teams, schedules, risks, and Salesforce documentation.
Global Customer Delivery & Success Manager
Xerox customer success manager delivering managed print and technology solutions for global enterprise accounts. Managing service operations, renewals, profitability, and executive customer relationships.
Program Manager, Customer Success
Program Manager driving adoption, ROI, and renewals for Cubex, a smart medication and supply management platform for veterinary hospitals. Coordinating enterprise customer success across parent-account portfolios.
Director, VSL Customer Success
Director leading customer success for Voyager Sopris Learning’s K–12 education and edtech solutions. Driving implementation, adoption, retention, expansion, and measurable student outcomes.
Technical Success Manager
Technical Success Manager bridging EXADS’s proprietary ad-serving platform and client success. Investigating data issues, supporting sales, and improving technical support processes.
Customer Success Manager, Commercial
Customer Success Manager helping G2, a software marketplace, drive adoption and measurable outcomes for complex commercial customers. Managing renewals, executive relationships, retention, and expansion.
Implementation Manager – Client Success
Implementation Manager leading client onboarding and pharmacy benefit launches for VIVIO Health, a data-driven healthcare company. Coordinating integrations, stakeholders, risks, and post-launch client support.
Customer Success Manager
Customer Success Manager driving retention, expansion, and product adoption for ApartmentIQ’s multifamily data SaaS platform. Managing strategic accounts, success plans, renewals, customer insights, and cross-functional product collaboration remotely across most of the U.S.
Customer Success Manager
Customer Success Manager driving adoption, retention, and expansion for Billtrust’s AI-powered B2B accounts receivable software. Managing strategic customer relationships, health monitoring, onboarding, escalations, and cross-functional growth initiatives.